Universal Registration Document 2024

SUSTAINABILITY REPORT 4

SOCIAL AND SOCIETAL MATTERS

[S4-4-33-(a)] → Description of what action is planned or underway to mitigate material risks arising from impacts and dependencies on consumers and/or end - users and how it tracks effectiveness in practice See [S4-4-30] → Action plans and resources to manage its material impacts, risks, and opportunities related to consumers and end-users [see ESRS 2 – MDR-A]. [S4-4-33-(b)] → Description of what action is planned or underway to pursue material opportunities for the company in relation to consumers and end users See [S4-4-30] → Action plans and resources to manage its material impacts, risks, and opportunities related to consumers and end-users [see ESRS 2 – MDR-A]. [S4-4-34] → Disclosure of whether and how it takes action to avoid causing or contributing to material negative impacts on consumers and/or end-users through its own practices All Hospitality for all practices are analysed using the tools described above, to avoid any negative impact. All the tools are described below: [S4-2-20] → Information on how the perspectives of consumers and/or end-users inform decisions or activities aimed at managing actual and potential impacts [S4-4-35] → [S4] Disclosure of severe Human Rights issues and incidents connected to consumers and end users Not relevant. No report issued by or concerning a consumer and/or end user – see whistleblowing system: section 4.4.2.4 of this report. [S4-4-37] → [S4] Disclosure of resources allocated to the management of its material impacts Hospitality and quality of service for all is a key part of Groupe ADP's strategy. In this respect, all our employees work to offer excellence in respect of Hospitality for all. See ESRS S4-2 20(b). The programmed action plans are accompanied by the investment required for their successful deployment. See [S4-2-20-(c)] → [S4] Disclosure of the function and the most senior role within the company that has operational responsibility for ensuring that this engagement happens and that the results inform the company’s approach. [S4-4-AR 25-(a)] → [S4] Disclosure of general and specific approaches to addressing material negative impacts See [S4-1-15] → Policies to manage its material impacts, risks and opportunities related to affected communities, including specific groups or all consumers and/or end-users.

[S4-4-31-(b)] → Description of the action to provide or enable remedy in relation to an actual material impact See [S4-4-30] → Action plans and resources to manage its material impacts, risks, and opportunities related to consumers and end-users [see ESRS 2 – MDR-A]. [S4-4-31-(c)] → Description of additional actions or initiatives in place with the primary purpose of positively contributing to improved social outcomes for consumers and/or end-users Hospitality training and awareness-raising programmes run by ADP SA for members of the airport community in contact with passengers. (employees, sales and catering staff, information and orientation service providers, security service providers, etc.). These initiatives will be accelerated with the Extime teams thanks to the setting up of the Extime Campus inaugurated in 2024. [S4-4-31-(d)] → Description of the arrangements for tracking and assessing the effectiveness of these actions and initiatives in delivering intended outcomes for consumers and/or end-users All actions are assessed through the governance system described below [S4-2-20-(b)] → [S4] Disclosure of the stage(s) at which engagement occurs, the type of engagement, and the frequency of the engagement. [S4-4-32-(a)] → Description of the processes for identifying what action is needed and appropriate in response to a particular actual or potential negative impact on consumers and/or end-users See [S4-2-20-(b)] → [S4] Disclosure of the stage(s) at which engagement occurs, the type of engagement, and the frequency of the engagement. [S4-4-32-(b)] → Description of the approach to taking action in relation to specific material impacts on consumers and/or end users All the information provided by the feedback systems and the work carried out in consultation with stakeholders contribute to the definition of action plans aimed at remedying any material negative impacts. The surveys carried out are described below: [S4-2-20-(a)] → Engagement occurs with affected consumers and/or end users or their legitimate representatives directly, or with credible proxies And [S4-2-20-(b)] → [S4] Disclosure of the stage(s) at which engagement occurs, the type of engagement, and the frequency of the engagement. [S4-4-32-(c)] → Description of the approach to availability and effectiveness of implementation and outcomes of processes intended to provide or enable remedy in the event of significant negative impacts on consumers and/or end-users The Service Quality Committee ensures that procedures are in place to take corrective action in the event of any negative material impact. See [S4-2-20-(b)] → [S4] Disclosure of the stage(s) at which engagement occurs, the type of engagement, and the frequency of the engagement.

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UNIVERSAL REGISTRATION DOCUMENT 2024 w AÉROPORTS DE PARIS