Universal Registration Document 2024

4 SUSTAINABILITY REPORT

SOCIAL AND SOCIETAL MATTERS

[S4-5-38-(c)] → [S4] The company shall disclose the time-bound and outcome-oriented targets it may have set for: managing material risks and opportunities related to consumers and/or end-users Placing Paris-Charles de Gaulle among the top 10 in the Skytrax ranking of the world's best airports, as well as 4 Group airports in the Top 50 and 8 Group airports in the Top 100. Achieving an ASQ-ACI score of 4/5 for passenger satisfaction at airports controlled within Groupe ADP, with over 3 million passengers. [S4-5-40] → [S4] The summarised description of the targets to manage its material impacts, risks and opportunities related to consumers and/or end - users shall contain the information requirements defined in ESRS 2 MDR-T [S4-5-41] → [S4] Targets set to manage material impacts, risks and opportunities associated with consumers and/or end-users [see ESRS 2 – MDR-T] Through its 2025 Pioneers roadmap, Groupe ADP is placing Hospitality at the heart of its strategy and therefore the passenger at the centre of its concerns. The latter is not only the final consumer/user of our terminals, but is at the heart of the entire hub ecosystem. To meet the Group's ambitions in terms of Hospitality for all and service quality for all, the objectives set are to ensure smooth and rapid movement through public areas, an excellent experience in reserved areas and a universal welcome for end-user customers. With the 2025 Pioneers strategic roadmap, Groupe ADP aims to achieve a level of excellence in terms of hospitality and service quality for all, reflected in the following objectives: u placing Paris-Charles de Gaulle among the top 10 in the Skytrax ranking of the world's best airports, as well as 4 Group airports in the Top 50 and 8 Group airports in the Top 100; u achieving an ASQ-ACI score of 4/5 for passenger satisfaction at airports controlled within Groupe ADP, with over 3 million passengers; u deploying the Extime Retail and Hospitality concept in Paris and initiate the deployment of the franchise outside the Paris hubs; u providing 50% of passengers with biometric facilitation. In addition, as a player in inclusion, Groupe ADP aims to achieve the best international standards in terms of welcoming all end-user consumers in all its infrastructures. For families, this could mean joining Skytrax's TOP 10 Most Family Friendly Airports in the world. In addition to the Customer metrics, Groupe ADP has set itself targets for the main expectations of passengers in terms of time management at the mandatory stages of the airport journey. These metrics are as follows: waiting time at baggage and border control checkpoints, access time to hubs, baggage delivery time, ease of connection and orientation, and flight punctuality. One of them, the waiting time at border control, is the subject of a monthly press release which provides total transparency for the outside world and for our passengers.

[S4-4-AR 25-(b)] → [S4] Disclosure of initiatives to contribute to additional positive material impacts All actions taken are described in [S4-4-30] → Action plans and resources to manage its material impacts, risks, and opportunities related to consumers and end-users [see ESRS 2 – MDR-A]. [S4-4-AR 25-(c)] → [S4] Communication of how far the company has progressed in its efforts during the reporting period See [S4-4-30] → Action plans and resources to manage its material impacts, risks, and opportunities related to consumers and end-users [see ESRS 2 – MDR-A]. [S4-4-AR 25-(d)] → [S4] Communication of continued improvement See [S4-5-41] → [S4] Targets set to manage the material impacts, risks and opportunities associated with consumers and/or end-users [see ESRS 2 – MDR-T]. [S4-4-AR 27] → Disclosure of how the company seeks to use leverage with relevant business relationships to manage the material negative impacts affecting consumers and/or end-users [S4] The Group engages the airport community in cross functional initiatives. The Airport Community Quality Charter engages all players in the airport community in improving courtesy and helpfulness. See [S4-4-30] → Action plans and resources to manage its material impacts, risks, and opportunities related to consumers and end-users [see ESRS 2 – MDR-A]. [S4-4-AR 28] → [S4] Communication of how participation in an industry or multi-stakeholder initiative and the company's own involvement aim to address its material impacts Participation in the ASQ-ACI surveys and the Skytrax partnership are good examples of industry initiatives aimed at developing service quality in the broadest sense and thus contributing to better Hospitality for all. S4-5 – Targets for hospitality for all [S4-5-38-(a)] → [S4] The company shall disclose the time-bound and outcome-oriented targets it may have set related to: reducing negative impacts on consumers and/or end-users; and/or Raising awareness/training all members of the airport community about the challenges and needs of passengers with disabilities. [S4-5-38-(b)] → [S4] The company shall disclose the time-bound and outcome-oriented targets it may have set for: advancing positive impacts on consumers and end-users; and/or Deploying the Extime Retail and Hospitality concept in Paris and initiating the deployment of the franchise outside the Paris hubs. Providing 50% of passengers with biometric facilitation.

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AÉROPORTS DE PARIS w UNIVERSAL REGISTRATION DOCUMENT 2024