Universal Registration Document 2024
4 SUSTAINABILITY REPORT
SOCIAL AND SOCIETAL MATTERS
Deploying services to ensure accessibility for all within airports u Installation of accessible adult changing rooms on passenger routes: Paris Aéroport currently has eight such rooms, distributed as follows: six at Paris-Charles de Gaulle and two at Paris-Orly. u Installation of magnetic induction terminals for deaf and hard-of-hearing passengers and announcements in international sign language. u Provision of sensory rooms or intermediate solutions such as the OTO hugging chair currently being tested. In addition, Groupe ADP attaches the utmost importance to the assistance service offered to requesting passengers, with the aim of improving operational efficiency and the support offered. An action plan to improve the Mobility Assistance service has been drawn up on the basis of customer feedback (studies, complaints, Advisory Committee, etc.) with partner service providers and airlines. It is based on four priority objectives: customer welcome (training and awareness-raising for assistance teams), customer reassurance (provision of information before and during the passenger journey), comfort while waiting and during the service (continued wheelchair use, provision of comfortable seats, etc.) and the speed of the service (improvement in the flow of information between players throughout the journey). u The Real Estate Department is implementing its new 2024/28 strategic roadmap, which fully integrates Groupe ADP's hospitality, responsibility and sustainability u taking care of our customers, every day and collectively, u quality and risk management for sustainable performance, u synergy with local players for new developments and new uses. challenges through four key focus areas: u all about assets and neighbourhoods,
To meet everyone's expectations: u spiritual areas: places of worship are available to everyone; u workspaces: dedicated areas equipped with power sockets and a Wi-Fi connection are available for travellers wishing to work; u relaxation and leisure areas: travellers looking for entertainment can enjoy games areas and entertainment facilities, including live broadcasts of sporting events (such as the Olympic and Paralympic Games). In addition, terminal 2E at Paris-Charles de Gaulle is home to the Espace Musées, which offers temporary exhibitions that are regularly renewed thanks to partnerships with major national and Île-de-France museums, enabling passengers to discover unique cultural treasures. Finally, on its website or via the mobile application, Paris Aéroport provides practical information to help you prepare for your visit to the airport, depending on your needs (services for families, people with disabilities or reduced mobility). Throughout their journey, via the "My Travel Assistant" function, passengers have access to personalised information on flight status, departure terminal, check-in and boarding area, and more recently, real-time check-in times and flight tracking notifications on their smartphone. “My Travel Assistant" also provides an interactive map showing passengers how to get around the terminal and how to access its various services. All terminals are equipped with free unlimited high-speed Wi-Fi, enabling passengers to stay connected throughout their journey. For people with disabilities, Paris Aéroport has an ambitious roadmap and action plans based on 4 themes to cover all visible and non-visible disabilities. Inform and help prepare for the trip in advance Provision of tools adapted to all types of disability, such as the Easy to Read and Understand initiative, which is now available for departures, arrivals and connections. An audio guide roll-out project is currently underway. Improving the reception of our passengers with disabilities Disability training and awareness-raising for the entire airport community: in 2024, all employees were able to benefit from an e-learning module to raise awareness of visible and non-visible disabilities, and operational teams were offered the opportunity to attend a full day of training on the subject. Deployment of the sunflower lanyard to enable airport staff to recognise people with non-visible disabilities and give them special attention Making it easier for people with disabilities to travel independently u Deployment of guidance systems for the visually impaired or blind scheduled for 2025 in the two hubs. u Developing and maintaining the possibility of using wheelchairs to and from the aircraft door.
[S4-4-31-(a)] → Description of actions taken, planned or underway to prevent, mitigate or remediate material negative impacts on consumers and/or end-users See [S4-4-30] → Action plans and resources to manage its material impacts, risks, and opportunities related to consumers and end-users [see ESRS 2 – MDR-A].
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AÉROPORTS DE PARIS w UNIVERSAL REGISTRATION DOCUMENT 2024
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