Universal Registration Document 2024

SUSTAINABILITY REPORT 4

SOCIAL AND SOCIETAL MATTERS

[S4-5-41] → [S4] Targets set to manage the material impacts, risks and opportunities associated with consumers and/or end-users [see ESRS 2 – MDR-T] By guaranteeing safety and security compliance, ADP SA's commitment is to ensure a safe flight with the best possible comfort. Concerning aeronautical safety As part of the risk mapping and hazard identification process, safety programmes are drawn up. In addition, targets are defined for each identified hazardous event. These are defined, in a Collaborative Decision Making (CDM) B2B approach, in coordination with the air navigation service provider and the airlines, and do not directly concern the end-users. They deal with runway incursions, risk to animals, the risk of ground collisions and aircraft damage caused by blasts or dragging objects on the ground (FOD). They are monitored by the competent authority (DGAC). The whole system is regularly reviewed by the governance bodies of the safety management system (Steering Committee, SMS, Safety Review Board). Corrective action is taken where deviations are identified. Safety ADP SA is constantly adapting the security programmes for its Paris hubs, in conjunction with the relevant government departments, in line with changes in risks, regulations, equipment and the results of internal and external checks carried out in the field. In addition, performance metrics are defined and monitored in coordination with security service providers, the Deputy Prefect for the safety and security of Parisian hubs and the French Civil Aviation Authority. For example, objectives regarding compliance with procedures, availability of equipment, compliance of staff training do not directly concern end-users, but they are an integral part of the quality assurance approach. 4.3.4.2. Access to multimodal hubs As access to multimodal hubs is the same for all users: employees, staff working on the hubs, local residents as affected communities or end-users and consumers such as passengers, the decision was made to describe access to the multimodal hubs in chapter S4 only to avoid the document being unnecessarily long. Where necessary, uses are distinguished by user type. The types of user described in this chapter are: u air and rail travellers; u staff working at hubs such as taxis, vehicles for hire or employees; u local residents; u people in Intermodality using the multimodal hubs developed in airports for convenience without any link to airport activity. For 2024, this chapter focuses on Paris-Charles de Gaulle, Paris-Orly and Paris-Le Bourget airports.

ADP SA aims to deploy security services at its Paris region hubs that reconcile regulatory compliance with the operational performance of service providers and the equipment used. In addition, there are confidential targets which are part of ADP SA's own safety and security management system. [S4-5-41-(a)] → [S4] Disclosure of how consumers and/ or end-users have been directly involved in setting targets Consumers and end-users are not directly involved in defining objectives. At the same time, the information gathered using customer experience feedback and evaluation tools is taken into account when defining objectives. See S4-2-20. [S4-5-41-(b)] → [S4] Information on how consumers and/or end-users have been directly involved in tracking performance against targets Consumers and end-users are not directly involved in performance monitoring. See S4-2-20. [S4-5-41-(c)] → [S4] Communication of how consumers and/or end-users have been directly involved in identifying lessons or improvements as a result of the company’s performance Consumers and end-users are not directly involved. S4-1 – Groupe ADP policy on access to hubs and multimodality [S4-1-15] → Policies to manage material impacts, risks and opportunities related to consumers and/or end - users [see ESRS 2 MDR-P] See next paragraph. [S4-1-15] → Policies to manage its material impacts, risks and opportunities related to affected communities, including specific groups or all consumers and/or end - users ACCESS AND MULTIMODAL MANAGEMENT POLICY AT THE PARIS-CHARLES DE GAULLE HUB The Paris-Charles de Gaulle hub is served by a road and rail transport network which makes it accessible to passengers, freight carriers and the staff of companies operating at the airport. This places it at the forefront of airport hubs in terms of intermodality. The airport is accessible thanks to the proximity of motorways, a TGV station at the heart of Terminal 2, two RER stations and a bus station in Terminal 1 in the Roissypôle area (close to the CDG1 RER and linked to CDG2 via CDGVal), via buses from Paris and surrounding areas.

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UNIVERSAL REGISTRATION DOCUMENT 2024 w AÉROPORTS DE PARIS