Universal Registration Document 2024

SUSTAINABILITY REPORT 4

SOCIAL AND SOCIETAL MATTERS

Policy

u 2025 Pioneers roadmap u Hospitality policy u Quality of service u European, national and local regulations u Safety management system

u 2025 Pioneers roadmap u Access management policy for the Paris-Orly hub u Access management policy for the Paris-Charles de Gaulle hub u Access management policy for the Paris-Le Bourget hub u Air-rail intermodality roadmap u Parking action plan led by the Customer Department: u Improving the service quality of current parking facilities and access to airports u Being present when choosing your access method u Supporting the development of sustainable mobility to reduce the carbon impact of hubs. u Mobility action plan: u decarbonising airport activity u creating value through our multimodal infrastructures u improving the service quality for our air passenger and traveller customers u developing links with the regions by providing access to jobs, enabling the arrival of new transport services serving them, and reducing our negative externalities linked to road flows and the pollution they cause u Strategic roadmap for the development of air/rail intermodality u Attracting traffic that previously did not pass through airports u Creating value by increasing the density of our airport facilities by replacing short-/medium-haul movements with higher contribution medium-/long-haul movements, and by developing a city-side offer for rail and coach passengers u Contributing to the acceptability of airports by proposing the most environmentally-friendly means of transport according to the distance to be travelled u ADP/IDFM action plan: making public transport more user-friendly and optimising its use in relation to the needs of passengers, employees and local residents.

u 2025 Pioneers roadmap u Hospitality policy

u Service quality – PSH (people with disabilities) roadmap – Real Estate Department 2024/28 roadmap

Actions

For aviation safety: Implementing a safety management

Universal accessibility: u Providing information and helping prepare for your trip u Improving the reception of our passengers with disabilities u Making it easier for people with disabilities to travel independently u Deploying services to ensure accessibility for all within airports u Disability training and awareness raising for the entire airport community Memorable passenger experience u Service quality: u Deployment of the Extime brand based on the following 3 pillars: excellence in the design of the premises, in the commercial and service offering, and in service and welcome u Inform and help prepare for the trip in advance using the digital ecosystem. u Analysing and using Skytrax results, the ASQ-ACI barometers and all other studies to improve knowledge of passenger satisfaction levels and expectations. u Development of a courtesy and helpfulness plan for members of the airport community u Improving time management in public areas u Modernisation of check-in areas, development of security checkpoint lines and the installation of PARAFE lines extended to more nationalities. u Families Action Plan: facilitating travel for families

system (SMS) and an internal monitoring process to ensure

compliance and maintain the airport safety certificate for each of the hubs For safety and security: Applying the Vigipirate plan Providing physical protection and video-surveillance for people and property Relaying information from the French State on proper conduct Measures relating to the implementation of surveillance in the form of patrols or other physical checks at various points around the airport Implementation of technical or human resources to detect prohibited items on board aircraft Security checks on baggage, cargo and mail to prevent prohibited items from being brought on board aircraft Airside access and clearance controls to prevent the entry of unauthorised persons or vehicles

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UNIVERSAL REGISTRATION DOCUMENT 2024 w AÉROPORTS DE PARIS