Universal Registration Document 2024

4 SUSTAINABILITY REPORT

SOCIAL AND SOCIETAL MATTERS

4.3.4. CONSUMERS AND END-USERS

Baseline

4.3.4.1

4.3.4.2

4.3.4.3

PUBLIC AND AIRPORT SAFETY AND SECURITY

HUB ACCESS AND MULTI-MODALITY

HOSPITALITY FOR ALL

Sustainability matter

IRO

The challenge is to take all the necessary measures to ensure safety and security at airports and maintain confidence in the air network. The associated risks, in the event of major incidents (serious accidents, attacks, pandemics, etc.), can be significant for the Group, leading to operational and financial consequences, damage to its image and criminal liability. However, by guaranteeing compliance with safety and security procedures, Groupe ADP sees these commitments as opportunities to improve its credibility and image. The potential negative impacts, such as infrastructure accidents, terrorist threats, accidents to property and people, and infectious contamination, justify the scale of this duty of vigilance, since the damage caused to consumers and end-users can, in the most extreme cases, be irreparable. The anticipated positive impacts are linked to the facilitation of international exchanges of all kinds (commercial, cultural, political, social), made possible by airport hubs, ultimately generating a beneficial effect on society as a whole. Guaranteeing safety and security compliance with the highest standards in the air transport industry, and aiming for operational excellence,

Access to the multimodal hub has a negative impact when transport disruptions and accidents affect customer journeys. On the other hand, access for all to the hubs offers a quality transport service to workers, local communities and customers, calming the social climate. The risks include saturation and limited access, impacting the airport’s image and causing passenger delays with financial and operational risks. However, this presents an opportunity to improve the airport's image. In addition to the negative impacts identified in the double materiality assessment, other risks have been identified, in particular anxiety and hardship, noise and air pollution linked to travel to and from the hubs, the environmental impact of new developments in mobility infrastructures and the acceptability of these new infrastructures for the surrounding areas.

With its corporate purpose of “Welcoming passengers, operating and designing airports, in a responsible manner and throughout the world” Groupe ADP places Hospitality for all at the heart of its concerns. Hospitality for all promotes social inclusion and a peaceful social climate by taking into account all members of the public, including the most vulnerable and those with special needs. If hospitality targets are not met, the risks are mainly reputational or linked to commercial performance. Improvements to infrastructure to ensure accessibility, the development of passenger services, and the deployment of a range of adapted services and reception areas are all positive opportunities for the image and attractiveness of airports.

Explanation of what is at stake for ADP

u Improving/diversifying access to hubs for passenger customers, employees, hub workers and affected communities u Ensuring smooth access to hubs u Decarbonising access to airport hubs u Reducing our negative externalities on the surrounding areas (noise, pollution linked to mobility)

Hospitality is one of the key pillars of the Group's corporate purpose. u Guaranteeing physical access to, and access to information on, the hubs and its services, for all passengers, whatever their age, mode of travel or disability, in an easy manner u Ensuring that all types of passengers are welcomed and included, whatever their mother tongue, diet, religion, composition of the travelling party (family with children), etc., without any discrimination to ensure a memorable passenger experience.

hospitality and fluidity in the implementation of measures.

Scope*

ADP SA- Paris region hubs

ADP SA- Paris region hubs

Groupe ADP

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AÉROPORTS DE PARIS w UNIVERSAL REGISTRATION DOCUMENT 2024