Universal Registration Document 2024

SUSTAINABILITY REPORT 4

SOCIAL AND SOCIETAL MATTERS

[S3-3-27-(d)] → [S3] Disclosure of how issues raised and addressed are tracked and monitored and how it ensures the effectiveness of the channels Regarding complaints The dialogue mechanisms put in place are used regularly by local residents. The complaints tool generates a detailed response for each aircraft overflight within 30 minutes of the local resident's request. Consultation With regard to the voluntary consultation process for the Paris-Orly development plan, the questions and opinions submitted (more than 10,000) were all analysed and listed in the consultation report, which was presented at a public meeting on 8 October 2024 at the Paris-Orly Maison de l’Environnement . AIG will provide a response within a maximum of 21 days to anyone who submits a question by email or phone. [S3-3-28] → Disclosure of how it is assessed that affected communities are aware of and trust the structures or processes as a way to raise their concerns or needs and have them addressed Visits to the Maisons de l'Environnement enable us to assess people's knowledge of and confidence in the organisation in place. ADP SA also monitors a number of metrics. Some of these metrics are public: u the level of reception in the Maisons de l’Environnement ; u the level of complaints handling; u participation in Environmental Consultation Committee meetings; u involvement in the organisation of Environmental Consultation Committee meetings and the presence of Groupe ADP governance at these meetings. [S3-3-28] → [S3] Policies regarding the protection of individuals that use the channels to raise concerns or needs against retaliation Contact details are kept for the sole purpose of replying to those using these channels, in accordance with our GDPR commitments. It is also possible to submit anonymous complaints, which are then channelled through local residents' associations. Anonymous requests are treated in the same way as other requests. The whistleblowing system is accessible to communities. It makes it possible to report any breach of the provisions of its Code of Conduct, in particular a serious breach of Human Rights, fundamental freedoms or the health and safety of individuals (scope of the Potier Law on duty of vigilance) – [G1-1-10-(a)] → Description of the mechanisms for identifying, reporting and investigating concerns about behaviour that is illegal or contrary to its Code of Conduct or similar internal rules.

[S3-3-AR 19] → [S3] Description of whether and how affected communities are able to access channels at the level of the business that affects them Maisons de l’Environnement are open to the public, with published opening hours. The various sites, such as entrevoisins and ITRAP, are available 24 hours a day, 7 days a week, apart from occasional maintenance periods. TAV Airports QR codes are available to access the CLO's contact details. Communities can contact the company at any time via an online form on the TAV Airports website. AIG Meetings with the affected communities are organised annually. Communities can also contact AIG all year round via their website. Communities can access these channels in the local language. S3-4 – Action plans implemented to improve dialogue with local stakeholders and take account of its results [S3-4-31] → Action plans and resources to manage material impacts, risks and opportunities related to affected communities [see ESRS 2 – MDR-A] u Setting up a weekly protocol to proactively monitor the views of the communities affected by the Paris region's aviation activity and drawing up a plan for half-yearly meetings with local elected representatives of the affected communities, to strengthen the link and understanding of reciprocal and emerging matters. This action plan is supported by the Maison de l’Environnement teams (estimated at over 20 people). u Federation of the airport community (airlines, aircraft manufacturers, air traffic controllers, etc.) to engage local stakeholders with a single voice. The desire to federate is embodied by dialogue bodies such as the Airport Community Endowment Fund or the AIRH, which offer a common forum for expressing views to companies in the airport community. The progress of this approach will be included in the 2025 Sustainability Report. For TAV Airports and AIG, see [S3-3-27-(b)] → [S3] Disclosure of specific channels in place for affected communities to raise their concerns or needs directly with the company and have them addressed. [S3-4-32-(a)] → Description of actions taken, planned or underway to prevent, mitigate or remediate material negative impacts on affected communities No material negative impact of dialogue policies. [S3-4-32-(c)] → Description of additional actions or initiatives whose primary purpose is to deliver positive impacts for the affected communities No additional initiatives aimed at producing positive effects for communities.

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UNIVERSAL REGISTRATION DOCUMENT 2024 w AÉROPORTS DE PARIS