Universal Registration Document 2024

4 SUSTAINABILITY REPORT

SOCIAL AND SOCIETAL MATTERS

The latest results from 2023 show that noise pollution is contained within the airport area. As a result, no noise related impact on local communities at Amman airport has been identified. In the event of a noise assessment revealing an impact on communities in the coming years, Jordanian civil aviation would require AIG to prepare and deploy, in consultation with the authorities, a noise reduction and management plan. The same noise measurement assessment will be carried out annually for the next ten years. The results are shared with stakeholders, including the communities affected by the airport's activities and the Jordan Civil Aviation Authority, at annual meetings, including noise as a topic. The challenge of reducing noise pollution is therefore immaterial for AIG, given the results obtained to date. Developments in noise measurements at Amman airport will be reported in future sustainability reports. TAV Airports At airports operated by TAV Airports, noise management is the responsibility of the local or state authorities, which take charge of noise level measurements. TAV Airports complies with the local regulations in force. However, TAV Airports is implementing a noise isolation programme in Almaty (Kazakhstan) to reduce the impact of noise on local communities. The Noise Insulation Program (NIP) at TAV Airports in Almaty The noise isolation programme (NIP) is an integral part of the comprehensive operational plan for noise management in Almaty. It has been developed by TAV Airports for projects using funding from international institutions for expansion. The main objective of the NIP is to reduce the impact of aircraft noise on buildings at night. The programme guarantees a significant reduction in noise exposure for the surrounding communities. The first stage of the NIP is to identify eligible homes on the basis of technical and legal criteria. Homes built during and after the acquisition of the airport are not eligible, i.e. , homes built after 31 March 2022. Eligibility is established by possession of a Technical Passport (issued by the National State Budgetary Corporation for the Real Estate Cadastre (NSSC RK)) which contains key information about the house, including its location, size, building materials and other technical details. Homes with night-time environmental noise levels in excess of 60 dB are eligible. Details of the noise isolation programme and the application process are published on the airport's website. A phone number is available for enquiries and facilitates communication with the communities. A grievance tool with explained use-cases has been set up in eligible residential areas. Regular updates on the progress of the programme are shared with the community. Opportunities for feedback are also provided. The Community Liaison Officer (CLO) is the key contact person for communities, ensuring the connection between the airport and eligible households.

When a Programme application is received, the following steps are taken: u execution of an in-depth survey of the building to assess eligibility and identify effective noise reduction materials; u drafting of a detailed work plan describing the specific caulking measures, the cost of materials and labour, and the timetable for completion; u implementation of isolation measures, outsourced to improve efficiency and transparency; u testing of the effectiveness of caulking measures by comparing noise levels before and after their implementation. Priority is given to those most affected by noise, including public buildings such as schools and hospitals. TAV Airports has allocated a total of over USD 3 million for the implementation of the NIP. The funding is dedicated to launching the programme, initiating insulation projects and establishing a basis for future efforts. The programme is voluntary and based on complaints. As a result, the volume of requests may change over time, requiring the programme to adjust the budget accordingly or to approach the complaint mechanism differently. [S3-4-32-(a)] → Description of actions taken, planned or underway to prevent, mitigate or remediate material negative impacts on affected communities ADP SA is implementing: u the Maisons de l’Environnement, which embody regional dialogue. Its two teams are dedicated to developing and maintaining a relationship of trust with local elected representatives and private individuals. The Maisons de l’Environnement are the formal dialogue bodies bringing together all the stakeholders in the local area, under the authority of the prefect; u noise measurement and monitoring: a certified in-house laboratory deploying a network of measurement stations whose data are publicly available. The laboratory also monitors noise level metrics generated by airports; u a department dedicated to managing the TNSA, which is used to finance soundproofing for homes and buildings around Paris airports; u financial support through the local assistance fund for the development of FCNA projects; u coordination with the relevant players: involve the French State (air traffic controllers) in towns to explain aircraft trajectories, develop tools with aircraft manufacturers showing technological improvements/sound-related gains; u a dedicated communication tool for local residents, the EntreVoisins website; u a mechanism for lodging and handling grievances; u participation in the sanctions mechanism implemented by the independent administrative authority ACNUSA ( Autorité de contrôle des nuisances aériennes ) through the mandate of associate members sitting on the Administrative Sanctions Committee; u lobbying and calling on public authorities during the various regulatory processes to commit to reducing noise, in particular through the following actions: increasing landing fees for aircraft with poor acoustic performance, improving the soundproofing assistance scheme.

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