Universal Registration Document 2024

4 SUSTAINABILITY REPORT

SOCIAL AND SOCIETAL MATTERS

S3-3 – Grievance mechanisms available to communities affected by noise pollution [S3-3-27-(a)] → Disclosure of the general approach and processes for providing or contributing to remediate where the company has identified that it is linked to a material negative impact on affected communities The general approach to providing or helping to provide a solution to noise pollution is twofold, as specified in the various data points in this chapter: u a general policy of assistance for soundproofing and transparency in the application of the regulations defined by the DGAC; u an annual quality survey of local residents who have benefited from the scheme to assess the performance of the activity and identify areas for improvement. [S3-3-27-(b)] → [S3] Disclosure of specific channels in place for affected communities to raise their concerns or needs directly with the company and have them addressed Help with soundproofing Public information meetings and/or at the Paris-Charles de Gaulle and Paris-Orly Maison de l’Environnement. Consideration of the perspectives of local residents: ADP SA has set up a mechanism for engaging with local residents and a procedure for handling grievances, which can be accessed from the website dedicated to dialogue with the affected communities: https://entrevoisins.groupeadp.fr/ sinformer-sur-les-survols. Residents who have just seen or heard an aircraft fly by and would like to know more about its trajectory are invited to use the VITRAIL tool to see the air traffic themselves, or to send a request via the ITRAP form. This tool for processing information on the most common overflights was created by ADP SA and generates an automatic response to the person requesting a given aircraft overflight. In addition, unmarked addresses enable local residents to contact the relevant departments and have direct, personalised dialogue with ADP SA. This is the case, for example, with the environnement.cdg@adp.fr address. For TAV Airports and AIG, there is no specific channel regarding noise set up to collect the concerns of local communities. However, noise-related concerns can be expressed via non-specific channels and are described in section 4.3.3.2. Quality of dialogue with local stakeholders or via the Group whistleblowing system (see section 4.4.2.4 of this report, paragraph [G1-1-10-(a)] → Description of mechanisms for identifying, reporting and investigating concerns about unlawful behaviour or behaviour in contradiction of its code of conduct or similar internal rules). [S3-3-27-(c)] → [S3] Disclosure of the processes by which the company supports or requires the availability of such channels ADP SA ensures that the Maisons de l’Environnement are accessible at the published times, and that the dedicated EntreVoisins website and the ITRAP complaints software are accessible at all times. ADP SA acts as secretary to the various Environmental Consultation Committees (Paris-Charles de Gaulle, Paris Orly, Paris-Le Bourget and the 10 general aviation airfields), and helps to ensure that these bodies run smoothly.

In addition, ADP SA monitors noise measurements on a monthly basis and sends them to ACNUSA and the DGAC, and provides tools such as Vitrail, which give local residents access to precise information on overflights and noise levels. [S3-2-21-(c)] → [S3] Disclosure of the function and the most senior role within the company that has operational responsibility for ensuring that this engagement happens and that the results inform the company’s approach For ADP SA, these are the airport directors and the Deputy Managing Director for Sustainable Development and Projects. u AIG: The Chief Executive Officer of AIG. TAV Airports Issues relating to noise pollution are the responsibility of the members of the TAV Airports Executive Committee. [S3-2-21-(d)] → [S3] Communication of how the company assesses the effectiveness of its engagement with affected communities As part of the monitoring and evaluation measures under the Vigilance Plan, the soundproofing assistance unit prepares reports for the DGAC, including monitoring the number of homes soundproofed, and measures the quality of the system by carrying out a quality survey every year, based on the satisfaction questionnaires returned by residents (individual files). In addition, several metrics are monitored within the company. Some of these metrics are public: u the reception within the Maisons de l’Environnement; u the level of complaints handling; u the number of soundproofed homes; u monitoring the noise generated in monthly reports; u systematic participation in Environmental Consultation Committee meetings (two full representatives and two alternate representatives); u involvement in the organisation of Environmental Consultation Committee meetings and the presence of ADP SA governance at these bodies; u quality assessment: 70% of local residents considered the noise unbearable before works, while 99% consider it acceptable after the works; u the quality and number of local projects financed by the Fonds des nuisances sonores aériennes (FCNA), which is managed by the prefects for the benefit of the areas affected and has an annual budget approved by the Board of Directors of ADP SA. [S3-2-22] → Information on steps taken to gain insight into the perspectives of affected communities that may be particularly vulnerable to impacts and/or marginalised The public consultation process and the environmental advisory committees provide a better understanding of the perspectives of the affected communities, which may be particularly vulnerable to the impacts. [S3-2-23] → Information on how the company takes into account and ensures respect for the particular rights of indigenous peoples in its stakeholder engagement approach Not applicable: no indigenous peoples on our rights of way.

428

AÉROPORTS DE PARIS w UNIVERSAL REGISTRATION DOCUMENT 2024