2022 Universal Registration Document

Soc i al , env i ronmental and soc i etal respons i b i l i ty i nformat i on 4 Develop a culture of responsibility and ethics for the benefit of all our stakeholders

4 . 6 DEVELOP A CULTURE OF RESPONS I B I L I TY AND ETH I CS FOR THE BENEF I T OF ALL OUR STAKEHOLDERS

Passengers, airlines, freight companies, maintenance and/or security service providers, catering companies, airport staff, internal employees, local communities, etc.: Groupe ADP works with a wide variety of players daily. As a service provider, developer, operator and partner, the Group must be exemplary in terms of quality, ethics and compliance, integration and sharing of sustainable development objectives. This need to act in an exemplary manner, which guides each of the Group’s activities in France and internationally, is reflected in: ◆ Quality services, meeting the expectations of all customers and partners, in full compliance with all safety and security requirements;

◆ Sharing environmental, social and societal requirements with the Group’s various partners and suppliers via the sustainable purchasing policy; ◆ Strict adherence to the principles of ethics and compliance, anti-corruption, data protection, and risk anticipation.

4.6.1 OFFERING A QUALITY SERVICE

4.6.1.1 Policy and objectives Guaranteeing airport safety and security

The accessibility of our facilities responds to a major societal issue of the need for autonomy of people with disabilities and must now position assistance as an option chosen when visiting our facilities. This work is structured around four major themes: ◆ clarity and accessibility of information on the Paris Aéroport site before the trip for efficient preparation of the passage independently and regardless of the type of disability; ◆ the implementation of a structured hospitality approach for PRM customers around, in particular, awareness of disabilities (difficulties encountered, behaviour to be had, etc.) for all stakeholders in the airport community; ◆ improving travel by finding solutions that allow autonomy (guidance solutions, etc.) and improving journeys; ◆ the development of a range of services promoting autonomy (changing rooms, quiet/sensory rooms, Sunflower lanyards, etc.). Regarding the PRM assistance service, the focus is on strengthening the hospitality dimension, customer reassurance, better integration of the operational constraints of airline customers and the punctuality of flights, while controlling market costs.

Public and airport safety and security are among the most important issues for Groupe ADP. As such, all Group airports strictly comply with security requirements in each of the countries in which it operates. Within Aéroports de Paris, the Audit, Security and Risk Management Division was created to address, among other things, security and crisis management issues that became particularly acute in the context of the pandemic and its numerous challenges (health security, public safety, etc.). Risks linked to airport safety and security and to the safety of people and property are described in the Chapter: “Risk Management”. Meeting the needs of passengers with disabilities To meet the needs of passengers with disabilities, Aéroports de Paris is now working on two areas: universal accessibility and the continued improvement of the operational efficiency of the assistance service.

4.6.2 DEPLOYING A SUSTAINABLE PURCHASING POLICY

4.6.2.1 Policy and objectives Aéroports de Paris’ purchases exceed €1 billion per year, broken down, on the one hand, into general, service and operations purchases, and on the other, maintenance and works purchases. Signed by the Chairman and CEO in 2015, Groupe ADP’s Purchasing policy is built around four strategic focuses:

◆ quality at the best price and the best timescale; ◆ supplier relations; ◆ responsible purchasing and CSR; ◆ compliance.

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AÉROPORTS DE PAR I S / UN I VERSAL REG I STRAT I ON DOCUMENT 2022