2022 Integrated report

LA RÉPONSE STRATÉG I QUE THE STRAT G I C RESPONS

LA RÉPONSE STRATÉG I QUE THE STRAT G I C RESPONS

ONE AMB I T I ON

New international boarding lounge in Terminal 1

PARIS-CHARLES DE GAULLE, VOTED BEST AIRPORT IN EUROPE FOR THE 2 nd CONSECUTIVE YEAR, ENTERS THE TOP 5 WORLDWIDE

LAUNCH OF EXTIME: GROUPE ADP’S NEW RETAIL AND HOSPITALITY BRAND

BEING A PIONEER in hospitality SET UP PARIS-CDG IN THE TOP 10 SKYTRAX RANKING OF THE BEST AIRPORTS IN THE WORLD FOUR AIRPORTS IN THE TOP 50 AND EIGHT AIRPORTS IN THE TOP 100

BEING A PIONEER in hospitality COMMITTING TO ROLLING OUT THE EXTIME FRANCHISE BY 2025 IN TWO TERMINALS OUTSIDE THE PARIS AIRPORTS

claimed around three pillars: excel lence of the location’s design; the excellence of the retail offering; excellent service and hospitality at the Terminal Boutique. The new boarding lounge in Terminal 1 was designed for Groupe ADP by two French desi gners: Hugo Toro and Maxime Liau tard. Passengers will find several references to the Roaring Twenties and the iconic elements of Parisian life. This trio of excellence aims to bring the quality of service and passenger satisfaction to the highest levels in the Extime Terminal Boutiques.

Groupe ADP unveiled Extime, its new airport retail and hospitality brand through the opening of its first Boutique Terminal Extime in Terminal 1. The brand aims to offer a totally reinvented airport expe rience in the reserved area, once the controls have been passed. Concept inspired by boutique hotels, Extime wants to transform the reserved areas of airports into a collection of Terminal Boutiques, in Paris, then around the world, accor ding to a franchise business model. The traveller can take advantage of the new standards that are offered, and whose excellence is

and Paris-Orly gains seven places and appears at 39 th in the world ranking. In addition to establishing Paris Charles de Gaulle airport in the global Top 10, Groupe ADP wants to position four of the airports in its network in the Top 50 and eight in the Top 100 by 2025.

Groupe ADP aims for excellence in hospitality wherever it is present in the world. The World Airport Awards of the Skytrax organisa tion are based on passenger votes: approximately thirteen million questionnaires completed by cus tomers of more than one hundred nationalities. In 2023, five airports belonging to the Group’s network were among the top 100 airports in the world in terms of passenger satisfaction and quality of service, and a total of 12 were rewarded. Paris-Charles de Gaulle is elec ted “best European airport” for the second consecutive year and now ranks in fifth place (+ 1 place)

2025 PIONEERS OBJECTIVES

2025 PIONEERS OBJECTIVES

36 th SKYTRAX RANKING FOR DELHI AIRPORT

28

29

GROUPE ADP / 2022 I NTEGRATED REPORT

GROUPE ADP / 2022 I NTEGRATED REPORT