Universal Registration Document 2024

SUSTAINABILITY REPORT 4

SOCIAL AND SOCIETAL MATTERS

[S4-4-31-(a)] → Description of actions taken, planned or underway to prevent, mitigate or remediate material negative impacts on consumers and/or end-users To facilitate security checks while ensuring regulatory compliance, the Paris hubs are working to: u to secure the correct sizing of screening inspection teams; u to activate new specific measures on the occasion of major departures dates (reinforced reception with specific training, adjusted queuing areas, use of volunteers, smoothing of passenger presentation in line with the schedule of passenger flights); u to communicate how to better prepare for the inspection through a poster campaign and simplifying passage by positioning preparation tables upstream of the lines; u to care for the most vulnerable passengers, such as families with small children, by prioritising them in the queues. [S4-4-31-(b)] → Description of the action to provide or enable remedy in relation to an actual material impact See elements described in [RD] [PV] S4-3 Hospitality for all concerning complaints. [S4-4-31-(c)] → Description of additional actions or initiatives in place with the primary purpose of positively contributing to improved social [S4-4-31-(d)] → Description of the arrangements for tracking and assessing the effectiveness of these actions and initiatives in delivering intended outcomes for consumers and/or end-users The main results of the actions undertaken for the benefit of consumers and end-users in terms of security at the Paris airports are presented to the Economic Advisory Committees of the Paris-Charles de Gaulle and Paris - Orly airports. [S4-4-32-(a)] → Description of the processes for identifying what action is needed and appropriate in response to a particular actual or potential negative impact on consumers and/or end-users See S4-4-30. See elements described in [RD] [PV] S4-3 Hospitality for all concerning complaints. [S4-4-32-(b)] → Description of the approach to taking action in relation to specific material impacts on consumers and/or end users See S4-4-30. See elements described in S4-5 Targets for safety and security. See elements described in [RD] [PV] S4-3 Hospitality for all concerning complaints. outcomes for consumers and/or end-users There are no additional actions on this topic.

It is also involved in dealing with any breaches and significant events that have occurred in the field of airport security, and works with the entities concerned to propose preventive and/or corrective measures. To this end, the Safety Department monitors the results of tests in operational situations, the compliance rate recorded during quality assurance checks carried out under the supervision of the hubs, and the completion rate of training plans. It participates in the various safety partner networks at each hub. It also assists with DGAC audits, European inspections and prefectural approval applications, in collaboration with the operational teams. It establishes the policy on security training and supports security activities on this subject, both for the training of Aéroports de Paris staff and for the control of training carried out by security service providers. It also coordinates the quality assurance process and implements and manages the control/reporting tool. Finally, it aims to put in place a safety management system (SMS) to systematically integrate safety risk management into the day-to-day running of the hubs. Annual safety reviews are carried out for each hub with all stakeholders. The airport security services represent Aéroports de Paris SA in all of its relations with the competent government departments and national, European and international bodies, as well as the management of the cross-functional issues of the network airports. This anchoring enables us to develop the best standards, to set up a Group compliance management system and to deploy a Group safety network which: u will define an operational and harmonised policy between airports for airside and cityside security and border control; u guarantee cross-hub consistency in these areas with regard to commonly applicable requirements; u ensure the implementation of common airside and city side security standards across the network, in order to support the operational excellence model. The main roles of this system include: u consolidating a cross-functional vision of regulatory compliance: anticipating regulatory, economic and technological developments; u manage important projects relating to the dissemination and experimentation of innovations and best organisational and technological practices, roll-outs of standards, etc.; u implementing policies and producing guidelines, markets, monitoring regulations and their implementation; u perform expert appraisals as part of the quality assurance programmes and the preparation of audit and inspection assignments; u coordinating communication on airport security and border control; u bringing national, community and international expertise; u leading the Groupe ADP security network and coordinate the participation of experts in lobbying bodies.

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UNIVERSAL REGISTRATION DOCUMENT 2024 w AÉROPORTS DE PARIS