Universal Registration Document 2024

SUSTAINABILITY REPORT 4

SOCIAL AND SOCIETAL MATTERS

For access to hubs and multimodal services Severe limitations or saturation of the modes of accessing the hubs (absence or deterioration of rail services, road congestion, etc.) can cause delays for passengers and disrupt the service and passenger experience. Similarly, failure to ensure smooth access to the hubs and multimodal services for employees who are members of the airport community and, more broadly, of the connected region, can affect the service quality and the economic attractiveness of the Group and the regions concerned. For hospitality for all The exclusion of vulnerable or special groups from access to the services offered to passengers. A failure to respond appropriately to the needs and expectations of consumers and end-users, resulting in a level of service quality that is inappropriate and below international standards. The material negative impacts described above would alter the Group's corporate purpose “Welcoming passengers, operating and designing airports, in a responsible manner and throughout the world”, its commercial performance, its attractiveness to stakeholders and its reputation. [S4-ESRS 2 SBM-3-10-(c)] → Description of the activities that result in the positive impacts and the types of consumers and/or end-users that are positively affected or could be positively affected Public and airport security and safety All of the Group's public and airport safety and security policies are designed to guarantee the physical integrity of all those using the Group's airports, in compliance with the applicable standards and certifications and in coordination with French State departments. This takes the form of preventive and protective measures for end-users, to ensure the continuity of business and operations in a peaceful climate that is appreciated by passengers and all employees in the airport community. For access to hubs and multimodal services Access for all to the hubs means that everyone can benefit from a quality transport service. This has a direct impact on the experience of passengers who use the hubs, but also on the employees of the airport community and, more generally, on local residents. 4.3.4.1. Public and airport security and safety Passenger confidence and satisfaction with airport safety and security is a key priority for ADP SA. The risk of a safety or security breach is highly critical. This is due to: u the tense global geopolitical context: ADP SA may be exposed to malicious acts against people, its facilities or the assets it operates; u the Group's core business;

For hospitality for all Hospitality for all focuses on the social inclusion of all members of the public. Reception, information, guidance and services are the basis for efficient processes and a smooth passenger journey. The Real Estate Department fully integrates hospitality matters for the benefit of its customers in order to contribute to a peaceful social climate. [S4-ESRS 2 SBM-3-10-(d)] → Description of material risks and opportunities arising from impacts and dependencies on consumers and/or end-users Material risks and opportunities are described in ESRS2 SBM-3-48 for each of the matters below: u public and airport security and safety; u access to hubs and multimodal services; u hospitality for all. [S4-ESRS 2 SBM-3-11] → Information on how the company developed an understanding of how consumers and/or end-users with particular characteristics, or those using particular products or services, may be at greater risk of harm Groupe ADP attaches particular importance to ensuring that the services it offers are as accessible as possible, so that hospitality for all becomes universal accessibility. Based on regular audits and listening to stakeholders, tailored, shared action plans help to identify and prevent risks, particularly for the following groups: families, people with visible or non-visible disabilities, and people on special diets. [S4-ESRS 2 SBM-3-12] → Disclosure of which material risks and opportunities arising from impacts and dependencies on consumers and/or end-users, relate to specific groups See [S4-ESRS 2 SBM-3-11] → Information on how the company developed an understanding of how consumers and/or end-users with particular characteristics, or those using particular products or services, may be at greater risk of harm.

u strict regulatory requirements and stringent civil aviation safety standards; u the severity of the potential consequences for people. For these reasons, this risk is assessed as the highest gross risk on the Group's Human Rights risk mapping. The expertise and actions implemented by ADP SA with the relevant French State departments and the airport community nevertheless enable this risk to be downgraded to the net "duty of vigilance to be maintained" category (see Introduction 4.3 Social and societal matters – General approach to Human Rights duty of vigilance).

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UNIVERSAL REGISTRATION DOCUMENT 2024 w AÉROPORTS DE PARIS