Universal Registration Document 2024

PRESENTATION OF THE GROUP 1 GROUPE ADP’S ACTIVITIES

A hospitality approach focused on services and entertainment

PARKING This activity covers car parks for passengers and employees, rapid drop-off and pick-up of passengers (drop-off, private car park) as well as car rental and gas stations in the form of concessions. The infrastructure relating to this scope of activity represents approximately 47,000 spaces spread over 31 car parks (28,000 spaces in 14 parks at Paris-Charles de Gaulle, 19,000 spaces in 17 parks at Paris-Orly), 11 drop-off centres, 10 professional car parks and 4 rental car parks. The Aéroports de Paris Group receives income directly from car park users (short-term, long-term, drop-off and subscriptions) and via fees based on the revenue of vehicle rental companies and service station operators. Through a call for tenders in 2024, five future car rental contract holders were selected for the 2025-2035 period at Paris-Orly and Paris-Charles de Gaulle airports. This activity represents a major challenge in terms of quality of service, being the first and last point of contact with Paris airports for 70% of its users. It is therefore a key element of the customer experience, which must be integrated into Groupe ADP’s overall hospitality approach. Two-thirds of passengers who park their cars for their trip now book their seats online at Extime.com, thanks to an optimised pricing system using yield management. Innovations include automated number plate recognition enabling "windows up" access (ticketless and more fluid). In addition, a car valet service was launched at Orly in 2022 for customers. Lastly, electric charging infrastructure continues to be expanded, with 290 charging points available at Paris-Orly and 210 at Paris-Charles de Gaulle. To coincide with the 2024 Olympic and Paralympic Games, improvements were made at our Paris airports to better accommodate the needs of people with disabilities. A changing room was installed to meet the needs of people with disabilities. In addition, the sunflower disability lanyard has been made available so passengers with additional needs can be discreetly identified by staff and receive the necessary assistance in the airport. Services for families “Baby lounges” provide areas where the youngest children (0 to 3 years old) can sleep and have their food prepared (offer available at Paris-Orly, Orly 3 and 4 boarding lounges) and at Paris-Charles de Gaulle (boarding lounges in hall L of Terminal 2E and the international area of Terminal 1); Playgrounds designed for the little ones (ages 4 to 8), inspired by Parisian squares or the world of airports have been created (five at Paris-Charles de Gaulle and five at Paris-Orly). SERVICES AVAILABLE TO PASSENGERS Services for people with disabilities

While waiting for their flight in the boarding lounge, passengers still have access to a wide range of free entertainment services: Entertainment for all PlayStation 5 areas, have been set up in partnership with SONY, enabling video game fans to discover the latest releases and video game classics; over 100 terminals are being deployed in Paris-Orly and Paris-Charles de Gaulle. In addition, numerous pianos and table football tables are available to all passengers at Paris-Charles de Gaulle and Paris-Orly. In addition, there is a cinema area for children in the international boarding lounge of Terminal 1. Lastly, during the Paris 2024 Olympic and Paralympic Games, eight fan zones were set up at Paris-Charles de Gaulle and three at Paris-Orly, to offer passengers an Olympic experience, with giant screens showing sporting events. Some of these fan zones will become "family zones" showing cartoons in 2025. The Digital Extime ecosystem The Extime experience is enhanced by a rich digital ecosystem offering passengers a personalised relationship throughout their journey, notably through its Extime Rewards loyalty programme and online sales platform Extime.com. The Extime Rewards loyalty programme Since 2023, passengers have benefited from the Extime Rewards customer relations, rewards and loyalty programme on their journeys to and from Paris airports. This free programme, open to all, offers its 3 million members exclusive services and advantages at the airport and with Extime operators, including car parks, shops and lounges. Members can use their Extime Points on exclusive rewards in the Extime universe and with its partners. For example, they can choose to convert them into Miles or points from partner loyalty programmes. Extime Rewards is becoming even more unique and personal, taking Extime's generosity a step further. The Extime Marketplace The Extime.com marketplace is the retail and service showcase of the airport, offering travellers the chance to discover, book and pay for over 10,000 Extime products and services related to their trip online, while enjoying the exclusive benefits of the loyalty programme, including the Extime department stores, airport hospitality services and travel and tourism experiences. As 80% of travellers plan their purchases before arriving at the airport, the Extime.com marketplace enables Extime customers to prepare their arrival in Paris and time at the airport with peace of mind, giving them access of a wider range of products, ensuring the guaranteed availability of their favourite products and providing dedicated routes, enabling them to better manage their time at the airport and take full advantage of the Extime experience on the day of their trip.

35

UNIVERSAL REGISTRATION DOCUMENT 2024 w AÉROPORTS DE PARIS