Universal Registration Document 2024

PRESENTATION OF THE GROUP 1 GROUPE ADP’S ACTIVITIES

Improving the customer experience before controls Before the various controls, customers are looking to manage their time as seamlessly as possible during these mandatory steps. Paris Aéroport has defined a set of seven promises based on passengers' main expectations: u a plane that leaves on time; u the promise of a car journey of less than 7 minutes to Orly and less than 18 minutes to Charles de Gaulle, between the airport entrance and the terminal; u an airport where you cannot get lost; u security checks in no more than 10 minutes and in the most comfortable conditions possible; u a passport control in under 20 minutes; u a successful, straightforward connection; u baggage delivery in under 20 minutes for flights from Europe and 30 minutes for international flights. For each of these targets, an action plan has been built around four themes: tools, processes, people and personal attention, which aim to address the main sources of discomfort. In 2024, our actions focused mainly on improving waiting times at checkpoints and transforming access points: u in terms of public transport, at Paris-Orly, metro line 14 now offers an additional alternative to the existing transport offering (tramway 7; Orlybus; Orlyval). This much-awaited line will enable passengers to reach the centre of Paris in under 30 minutes, while transforming their experience when accessing the hub. The fluidity of our drop-off points has been improved as a result of their redevelopment (in particular the new 123 drop-off point at Paris-Orly, and the reconfiguration of the drop-off points and arrival points at Terminal 2 of Paris-Charles de Gaulle); u passport controls, following the extension of eligibility to the French rapid border crossing security system (SAS PARAFE) to other nationalities for departures (61 nationalities are now covered) and arrivals (13 nationalities), the amount of equipment has been significantly increased: 55 additional SAS PARAFE self service gates were deployed in 2024 (up 60% compared to the summer of 2023, bringing the total to 155 security gates at Paris-Charles de Gaulle and 36 security gates at Paris-Orly). Since 2023, the Border Police has stepped up the recruitment of contract officers to speed up this stage. In 2024, 200 new border guards joined the workforce at Paris-Charles de Gaulle and Paris-Orly; u following the operational tests carried out at Paris-Orly at the end of 2022, the deployment of explosives detection systems for cabin baggage ("EDS Cabine" or EDSCB) was continued at screening checkpoints. By the summer of 2024, Aéroports de Paris will have 10 "EDS Cabins" deployed at Terminals T1 Junction, 2E in hall K, 2BD and 2F at Roissy-Charles de Gaulle and Orly 3 at Paris-Orly; u in addition to the increase in the number of staff who welcome and guide passengers every day (up 50% compared with 2019), the display of journey times (including walking time and waiting at checkpoints in real time) between public areas and the various boarding lounges was rolled out to all terminals at Paris-Orly and Paris-Charles de Gaulle in 2024; u measures have also been taken to make transfers easier for connecting passengers, such as prioritising checks at screening checkpoints for "short" connections according

to flight schedules at Paris-Charles de Gaulle for the busiest routes. In addition, the transfer crossing point between 2G and the rest of the hub was reopened in the first half of 2024; u on the arrivals track, during the 2024 Olympic and Paralympic Games, an ambitious action plan was deployed to streamline baggage delivery and handle the significant volume of oversized baggage with the airlines. Lastly, the Groupe ADP's internal operational volunteer programme and the active involvement of our partners made it possible to increase the presence of staff at airports in order to provide passengers, athletes and delegations with better directions to their respective means of transport to reach their destinations more quickly. Improving the customer experience after checks Once they have passed the various check points, customers are looking for experiences and are ready to explore; here is where Extime’s ambition and emotion come in. We build spaces that are designed to allow passengers to make the most of their waiting time. In 2024, the renovation of the boarding lounges in most of the international terminals at Paris-Charles de Gaulle was expanded. Following on from Terminal 2E Hall L (2021), Terminal BD (2021- phase 1), the boarding hall in Terminal 2G (2022) and the international zone in Terminal 1 (2022), phase 2 of Terminal 2B now offers three seating areas that contribute to passenger comfort and well-being through their aesthetics, graphics and the choice of materials used. At Paris-Orly, the Orly 4 Terminal shop is gradually opening its doors. 2024 was unique in that the Olympic and Paralympic Games were held in Paris. The ambitious hospitality plan was designed along the entire route, both in the public areas, with the creation of new airport processes, and in the reserved areas, with the organisation of events and the expansion of hospitality initiatives. Specific actions were also deployed for our customers with disabilities. An emotion-based mission: service to provide an outstanding experience Paris Aéroport is committed to offering each traveller a unique experience, shaped by all that Paris has to offer in terms of culture and French know-how, in order to make their passage through our terminals a memorable one. In other words: to make travellers want to come a little earlier to enjoy their time at the airport. Paris Aéroport is committed to making culture accessible to as many people as possible in its airports. Paris Aéroport is committed to promoting cultural creation in all its forms, by forging a unique link with its passengers and the general public, through exhibitions in its terminals designed in conjunction with major cultural institutions and young French artists, accompanied by a host of special events and activities throughout the year. To take things a step further, Paris Aéroport offers travellers a range of personal care and little extra services to help them make the most of their time at the airport: "Have a good time at Paris Aéroport”. A campaign that allows travellers to take advantage of everything the airport has to offer, by highlighting the wealth of experiences available through the prism of a filter that embraces their reality: time.

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UNIVERSAL REGISTRATION DOCUMENT 2024 w AÉROPORTS DE PARIS