Universal Registration Document 2024

1 PRESENTATION OF THE GROUP GROUPE ADP’S ACTIVITIES

1.1.2.2.1 General description of the retail activity The retail activities of Groupe ADP refer to paid activities aimed at the general public: passengers, the people accompanying them and staff working at the hubs. These include, for example, shops, bars and restaurants, banks and foreign exchange counters, car rental, advertising, tourism services, operation of exclusive terminals and, more generally, any other paid-for service (Internet, service stations, etc.). Retail activities are at the heart of Groupe ADP’s growth dynamic and thus contribute to the financial performance and appeal of its airports. Aéroports de Paris acts as a lessor,

developer, promoter and manager of retail activities, in particular through its retail subsidiaries: Extime Duty Free Paris, SDA Croatia, Extime Travel Essentials Paris, Extime Média, Extime Food & Beverage Paris, Paris Experience Group and Extime PS Inc. Extime Duty Free Paris and Extime Travel Essentials Paris have been fully consolidated in the Group’s financial statements since the second quarter of 2019. Extime Food & Beverage Paris was fully consolidated up until the end of October 2023 and has since been accounted for using the equity method. Extime Media has been fully consolidated since 2016. Paris Experience Group and Extime PS Inc are fully consolidated.

2024/2023 change

2024 1,930

2023 1,766

(in millions of euros)

Revenue

164 -43

Recurring EBITDA

735

778

Share of profit or loss in associates and joint ventures OPERATING INCOME FROM ORDINARY ACTIVITIES

-

-

-

600

637

-37

1.1.2.2.2 Revenue breakdown

2024/2023 change

2024 1,930

2023 1,766

(in millions of euros)

Revenue

+€164M +€146M +€63M +€64M

Retail activities

1,281

1,135 756

Extime Duty Free Paris

819 182 126

Extime Travel Essentials Paris (formerly Relay@ADP)

118 159

Other Shops and Bars and Restaurants

-€33M +€17M

Advertising

72 21 61

55

Société de Distribution Aéroportuaire Croatie

—

-€M

Hospitality and other revenue Car parks and access roads Revenue from industrial services

47

+€14M +€5M +€5M +€23M -€20M

178

173 198 179

203 202

Rental income Other income

62

82

A service-based mission: assisting passengers and giving them control over their time

THE HOSPITALITY APPROACH AT THE HEART OF GROUPE ADP’S STRATEGY

As an airport, Paris Aéroport has a duty to assist passengers at every stage, to guarantee them a seamless journey through our airports, with the aim of offering them control over their time and outstanding hospitality. When it comes to improving the customer experience, we can differentiate between two moments of the journey for which there are distinct customer expectations: u a first phase in the public areas, where passengers will on average spend around one hour and have to go through the mandatory steps: check-in, screening and border controls, if they have an international flight. Passenger stress is high until these various steps have been completed. Our role is to make the passenger experience as smooth as possible and to make time management a priority; u a second phase in the reserved areas, which is much calmer when the controls and baggage check-in steps have been completed: this is where passengers enter the Extime universe. Once they have found their boarding gate, their stress levels drop. Passengers spend around two hours on average in the reserved areas, and our aim is for them to explore and have a good time.

The principal gateway to Paris and also a gateway to the world, Paris Aéroport represents the first and last memory of Paris for millions of passengers. The brand's ambition is therefore to assist them and offer an outstanding airport hospitality experience, highlighted by personalised customer care. Paris Aéroport expresses this ambition with a striking tagline, Paris Vous Aime (Paris loves you), combining a message of welcome, of goodbye, and an invitation to come back again. To live up to this commitment to hospitality and high-quality experience, Paris Aéroport has set two missions: one of which is service-based and the other emotion-based. This section describes the implementation of the hospitality strategy and the main measures taken in 2024 to improve the customer experience. The hospitality strategy is detailed in section S4-1 of the Sustainability Report's ESRS S4 – Consumers and end users. In particular, it presents the system of governance, strategy management (ambition, objectives), a description of the measurement tools and their main results, as well as the specific actions taken with regard to the most vulnerable customers, in particular people with disabilities.

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AÉROPORTS DE PARIS w UNIVERSAL REGISTRATION DOCUMENT 2024