Universal Registration Document 2024
4 SUSTAINABILITY REPORT GENERAL DISCLOSURES
[2-SBM-2-45-(a)-iv] → Description of the purpose of stakeholder engagement The aim is to gather the considerations and expectations of stakeholders so that they can be better taken into account. The Group is committed to: u customers for safety, punctuality, comfort and the quality of airport and tenant services; u employees for safety, quality of life at work and environmental protection. Specifically for Group employees, career development, fairness and equal opportunities; u public players for legal compliance, risk management and the implementation of CSR policies; u players in regional development to create jobs and value, and control environmental impact and noise; u directors and financiers for economic performance, shareholder interests and risk management; u airport partners for the clarity of the Group's practices, quality of service and collaborative methods; u social personalities and influencers for quality of life, economic performance, nuisance management, economic and social cooperation, risk management, public policy relays, Human Rights and labels. [2-SBM-2-45-(a)-v] → Description of how the outcome of stakeholder engagement is taken into account The outcome of stakeholder engagement can take many forms (meetings, questionnaires, complaints, requests, etc.), and there is no uniform rule for taking it into account. Nevertheless, feedback from stakeholders is always analysed and assessed according to criteria specific to each department, which may be criticality, the quality of the stakeholder, alignment with strategy, cost, timeframe, etc. It is the subject of an individual response or of public information, in the case of the shortest responses. For certain more complex feedback, action plans or topic-based co-construction workshops may be set up (e.g., Paris Orly 2035 consultation) and thus impact operational processes, develop projects or even modify strategy (see [2 - SBM-2-45-(c)] → Description of amendments made to strategy and/or business model). Lastly, the recommendations made by the Stakeholder Committee are always analysed. The projects selected (using criteria specific to each department) are monitored until they are completed, and a report is presented to the members of the committee every six months. [2-SBM-2-45-(b)] → Description of the understanding of the interests and views of key stakeholders as they relate to the company's strategy and business model In 2023, Groupe ADP consulted its main French stakeholders (employees, shareholders, partners, passengers, members of associations and local residents) as part of the materiality assessment, carried out by means of an online questionnaire. The most important issues identified are public and airport safety and security, quality of service, the fight against climate change, the fight against pollution, intermodality and sustainable mobility, hub accessibility and respect for employees.
To identify areas for improvement, the Group also questioned perceived performance on these issues. Stakeholders felt that the issues of respect for employees, the fight against pollution, quality of service, the fight against climate change, intermodality and sustainable mobility, and hub accessibility required improvement. On the other hand, public and airport safety and security is seen as an issue to be consolidated, i.e ., it is a strong point but could be improved to reach a higher level of excellence. [2-SBM-2-45-(c)] → Description of amendments to strategy and/or business model The Paris 2024 Olympic and Paralympic Games were an important vector for the development of the Group's strategy, particularly with regard to hosting people with disabilities. An advisory committee for people with disabilities was set up in 2023. It has made recommendations that have helped to modify the strategy for welcoming people with disabilities and airport processes ( e.g., training for operational staff dealing with people with disabilities, testing the possibility of being able to use of a personal wheelchair right up to the boarding gate, implementation of changing rooms and sensory areas). This is one of the tangible legacies of the Olympic Games. [2-SBM-2-45-(c)-i] → Description of how the strategy and/or business model has been or is expected to be amended to take account of stakeholder interests and views The Pioneers for Trust roadmap expires at the end of 2025. Stakeholder feedback will feed into the CSR section of the next strategic plan [2-SBM-2-45-(c)-ii] → Description of any further steps that are being planned and in what timeline These steps will be described when the next strategic plan is updated in 12 to 24 months' time. [2-SBM-2-45-(c)-iii] → Further steps planned that are likely to modify relationships with and views of stakeholders Groupe ADP will do its utmost to reconcile the sometimes the administrative, management and supervisory bodies are informed about the views and interests of affected stakeholders with regard to sustainability-related impacts The results of the Stakeholder Committee are presented each year to the Executive Committee and to the Board of Directors’ CSR Committee. The work programme defined each year is the subject of consultation with the members of the Stakeholder Committee, the Executive Committee and the Board's CSR Committee. CSR strategy and issues of interest to stakeholders are also presented to the Board's CSR Committee. Topics presented include: u Duty of Vigilance/Human Rights; u the CSR contribution of the Olympic Games (openness to local communities, sports and health practices, etc.); u SBTi net-zero certification obtained (decarbonisation of activities); divergent expectations of its stakeholders. [2-SBM-2-45-(d)] → Description of how
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AÉROPORTS DE PARIS w UNIVERSAL REGISTRATION DOCUMENT 2024
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