ADP CSR Report 2020

GROUPE ADP

4.1

Offering the best standards of hospitality and service

CONTEXT

In the face of a pandemic crisis on a historical scale the safety of people is an absolute priority. In this context, our culture of hospitality, at the heart of the Group’s values, proves to be more relevant and necessary today than ever.

Paris-Charles de Gaulle Terminal 3: world’s best terminal for low cost companies in 2020

Our commitments

In this context, we are making every effort to fulfil 4 major commitments:

Terminal 2E Hall M: top 10 best terminals in the world

• Offering all our travel customers a rewarding and memorable experience, with hospitality remaining at the heart of our concerns. • Providing our customers and airport partners with the highest quality of service.

• Guaranteeing the safety of our employees, passengers and partners by strictly applying health measures.

Paris-Orly best progress in the world (up 63 places, from 139 th ranking in 2019 to 76 th ranking in 2020)

• Acting responsibly and ethically.

Source: Skytrax World Airport Awards 2020

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