ADP CSR Report 2019

Taking action for the people at our airports

Providing a safe and high-quality working environment at our airports

INDICATORS & RESULTS 2018 37

OUR ACTIONS

Support our partners with their social initiatives Some activities at our airports have a strong social dimension: security, assistance to reduced mobility passengers, maintenance, cleanliness, security, etc. To identify these, we have drawn up a map of social risks linked to our procurement . In high-risk contracts, we ask all our new providers to disclose their social practices, particularly those relating to the health and safety of their staff members. These practices are assessed and taken into account when choosing our partners. Once the contract is concluded, we conduct social audits , monitor workplace accidents and support the implementation of corrective measures. A "subcontracting" working group has been set up: it reports to the executive committee and includes Procurement, the Human Resources Division and the airport safety officers. It has initiated new risk management systems, including an alert process in the event of an accident, harmonisation of ratings, inclusion of the "safety" criterion in all calls for tender, establishment of safety monitoring bodies with subcontractors and specifiers, and a safety item in suppliers' annual performance reviews.

Our worksites are subject to multidisciplinary safety plans. All of our calls for tender include a safety clause with penalties in the event of an industrial accident. In 2018, during the audit for the renewal of our "Supplier Relations and Sustainable Procurement" label, the level of maturity of this social approach was rated "exemplary ". in accordance with act 2017-399 of 27 March 2017 on the duty of vigilance of parent companies and instructing parties. Improve the staff member experience at our airports We aim to make the staff member experience one of the key drivers for improving the customer experience and quality of service at our airports. In 2019, we created a Club bringing together the HR Directors of 25 companies at our airports . They discuss three topics Our ethics alert system (see section 4) includes all our suppliers,

COMBATING ILLITERACY AMONG OUR AIRPORT STAFF MEMBERS

755 WORKPLACE INJURIES at our airport service providers, incidence rate of 102.57 (-12.8% versus 2017)

Before becoming a tutor for #STOPILLETTRISM, I had no idea that people who have lived in France for years, speak very good French and are serious and eager to integrate couldn't read or write. As a tutor, I support Issa, a security guard employed by Samsic: I'm happy to see that he's making progress and becoming more confident.

As part of our civic engagement, we combat illiteracy among the people working at our airports. To help our partners' staff members to improve their abilities in writing, reading and using French, we have set up a staff tutoring programme: every week, 96 of our staff members devote one hour of their working time to this programme.

ACCIDENT MONITORING AT 80 SERVICE PROVIDER COMPANIES on 142 contracts

Géraldine Druy, operations assistant at Paris-Charles de Gaulle

in particular: staff safety, the employer brand and creating a staff member community .

AUDIT OF 21 AIRPORT SERVICE PROVIDER COMPANIES (74.8% of contracts). All have been covered by action plans connected with the non-conformities identified

Scope: Paris-Charles de Gaulle Paris-Orly and Paris-Le Bourget airports

(37) 2019 data not available

66

67