ADP CSR Report 2019

Taking action for the people at our airports

Ensuring safety and well-being at work for our staff

OUR ACTIONS

PROVIDING A SAFE AND HIGH-QUALITY WORKING ENVIRONMENT AT OUR AIRPORTS 3.2

GREAT PLACE TO WORK® OPINION SURVEY

By tasking the Great Place to Work® institute with conducting a survey on quality of life at work at our company, we strive to move beyond diagnosis by comparing our best practices with those of comparably sized companies. This opinion survey asks staff members to assess their company according to five criteria: credibility, respect, fairness, pride and friendliness. In 2019, the participation rate was 56.1% (+5 points versus 2017). The item "I can say that ADP is a really good company to work for" received 58% approval (+4 points). These results will form the basis of our new action plans for 2020.

CONTEXT AND BACKGROUND

Our airports accommodate companies with a wide range of activities, including retail and catering, traffic

OUR COMMITMENTS

management, safety, maintenance, baggage management and flight

operations. Some of these companies are experiencing difficulties recruiting. Working hours, difficulties in accessing our airports and the hardship involved in certain professions act as hurdles. As a developer and operator, we can take action on some of these factors, particularly the work environment.

Share our commitments

The community of eco-employees : created in 2015, this now brings together 76 environmental best practice "ambassadors"; The Innov'idées participatory innovation scheme collects wide- ranging suggestions regarding social responsibility, the environment and quality of life at work.

55% of staff members believe their company's social or environmental commitment is more important than their salary. This figure rises to 76% among millennials 36 . To meet this need for commitment, we offer our staff members three types of schemes: Tutoring, sponsorship, solidarity leave and wage micro-donations : we encourage staff members to get involved according to their wishes and availability;

We ensure the quality of the working, health and safety conditions of our partners' staff members . This is a social issue and a driver for improving the quality of the service we offer our partners and passengers. In France and internationally, we are committed to:

Sharing our standards of health, safety and quality of life at work with our partners and suppliers ;

Promoting airport professions to meet the entire community's recruitment needs (see section 1.3).

(36) Source: Cone Communications, CSR Study, 2017

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