Universal Registration Document 2024
1 PRESENTATION OF THE GROUP STRATEGY
KPI 2 – INITIAL Reduce average CO 2 emissions per flight by 10% at Paris-Charles de Gaulle and Paris-Orly Comments
Groupe ADP has noted significant improvements in emissions per aircraft category movement (wide-body and medium-body airliners), thanks in particular to the renewal of fleets by airlines and the practice of taxiing with one engine less. Groupe ADP
is working with its partners to take these measures even further and make them more widespread. Nevertheless, to take better account of average aircraft size increase, the KPI 2 target has been revised. KPI 2 – REVISED Reduce average CO 2 emissions per flight by 7% at Paris-Charles de Gaulle and Paris-Orly
KPI 4 – INITIAL Provide 50% of passengers at Paris-Orly and Paris-Charles de Gaulle with biometric facilitation for their departure journey Comments After the Commission nationale de l'informatique et des libertés (CNIL) approached the European authorities about the interpretation of the General Data Protection Regulation (GDPR) and the possibility of using biometrics for facilitation purposes at the airport, it appeared to the Group that the regulatory context required clarification and exchanges between national authorities. In this regulatory context, only the border can offer biometric facilitation, thanks to the deployment of PARAFEs, in order to reduce waiting times. Groupe ADP has endeavoured to ensure that as many international passengers as possible benefit from this, by installing PARAFE equipment and mobilising stakeholders to increase its availability and eligibility. As a result, the Group has decided to limit the KPI 4 target to the border perimeter, in order to enable as many people as possible to benefit from this equipment, and thus improve the customer experience at its airports. KPI 4 – REVISED Provide 50% of international passengers at Paris-Orly and Paris-Charles de Gaulle with biometric facilitation in their departure journey KPI 6 – INITIAL Deploy the Extime retail and hospitality concept in Paris and begin rolling out the franchise in two terminals outside the Paris hubs Comments The Extime retail and hospitality concept is deployed at Paris-Charles de Gaulle and Paris-Orly. However, the ability to internationalise the Extime concept can only be envisaged when concessions are renewed, which is why the objective has been revised. KPI 6 – REVISED Deploy the Extime Retail and Hospitality concept in Paris and initiate the deployment of the franchise in terminals outside the Paris hubs
At the end of December 2024, the periodic assessment of the 20 key performance indicators (KPIs) established that two could not be achieved by the end of 2025, the last year of the roadmap. This concerns KPI 4: “Provide 50% of international passengers at Paris-Orly and Paris-Charles de Gaulle with biometric facilitation in their departure journey” and KPI 16, “Deploy 120 experiments in societal, environmental and operational innovations by 2025, 30 of which will lead to industrialisation”. A risk of non-achievement was also identified for two further KPIs. Regarding KPI 5 linked to the objective of overall passenger satisfaction as measured by ACI/ASQ: although significant progress has been made, the objective may prove difficult to achieve by 2025, given the constraints specific to the Paris hub and the varied characteristics of the traffic. Regarding KPI 20, "Train 100% of employees in good ethical and compliance practices": despite a high percentage of employees having been trained to date, natural employee attrition is compromising the achievement of this objective.
The Group remains fully committed to implementing the ambitions set out in this roadmap, with the aim of maximising results and achieving the targets. Lastly, two KPIs have already been achieved, as announced in the 2024 half-year results press release: KPI 14, "Support the widespread introduction of continuous descent procedures between 2023 and 2025 at Paris-Charles de Gaulle and Paris-Orly" and KPI 18, "Include a CSR criterion in the remuneration of 100% of employees". The deployment of the 2025 Pioneers roadmap can be illustrated with several examples of actions whose implementation began in 2022 and whose observed results are contributing to the achievement of the objective set for 2025.
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AÉROPORTS DE PARIS w UNIVERSAL REGISTRATION DOCUMENT 2024
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