Universal Registration Document 2024

SUSTAINABILITY REPORT 4

SOCIAL AND SOCIETAL MATTERS

[S4-4-32-(c)] → Description of the approach to availability and effectiveness of implementation and outcomes of processes intended to provide or enable remedy in the event of significant negative impacts on consumers and/or end-users Groupe ADP supervises in real time the various accesses to its hubs, notably by road or rail, as well as traffic at the heart of the hubs from the APOC (Airport Operations Centre). In the event of unforeseen circumstances that could lead to disruption for passengers, Groupe ADP: u informs airlines of potential delays to their passengers, so that they can make the necessary arrangements; u coordinates with its partners (prefecture, police, public transport operators, etc.); u proposes alternative solutions wherever possible to maintain passenger travel (alternative routes, shuttles, etc.). [S4-4-33-(a)] → Description of what action is planned or underway to mitigate material risks arising from impacts and dependencies on consumers and/or end-users and how it tracks effectiveness in practice See paragraphs S4-4-31(a) and (d). [S4-4-33-(b)] → Description of what action is planned or underway to pursue material opportunities for the company in relation to consumers and end users See paragraphs S4-4-31(a) and (d). [S4-4-34] → Disclosure of whether and how it takes action to avoid causing or contributing to material negative impacts on consumers and/or end-users through its own practices All practices are analysed through exchanges with end-users. See: S4-2 – Engagement with and incorporating the perspectives of consumers and end-users in assessing the impacts of passenger handling on Groupe ADP hubs. [S4-4-35] → [S4] Disclosure of severe Human Rights issues and incidents connected to consumers and end users No whistleblowing reports have been issued by or concerning a consumer and/or end-user – see whistleblowing system – section 4.4.2.4 of this report. [S4-4-37] → [S4] Disclosure of resources allocated to the management of its material impacts The action plans are led by the DDDM – Master Planning and Mobility department, whose Mobility division has been created for this purpose. It was set up in 2023 and 2024 and now consists of five people who coordinate with all the Company's departments involved in mobility. A mobility correspondent has been appointed in each department to take part in the "mobility network", which meets monthly to exchange information and review the progress of actions. These action plans are either the subject of internal studies or external studies by experts in the field.

[S4-4-AR 25-(a)] → [S4] Disclosure of general and specific approaches to addressing material negative impacts See chapters S4-4-30 and S4-4-31(a). [S4-4-AR 25-(b)] → [S4] Disclosure of initiatives to contribute to additional positive material impacts See paragraph S4-1-AR-13. [S4-4-AR 25-(d)] → [S4] Communication of continued improvement [S4-5-41] → [S4] Targets set to manage the material impacts, risks and opportunities associated with consumers and/or end-users [see ESRS 2 – MDR-T] [S4-4-AR 41] → [S4] Description of internal functions involved in managing impacts and types of measures taken by internal functions to address negative impacts and advance positive impacts The internal functions involved in managing impacts and the types of measures taken to address negative impacts and u the Master Planning and Mobility Department; u the mobility network's mobility correspondents; u all the departments involved in mobility and intermodality. S4-5 – Targets for access to hubs and multimodality This section deals with Paris-Orly and Paris-Charles de Gaulle airports. [S4-5-38-(a)] → [S4] The company shall disclose the time-bound and outcome-oriented targets it may have set related to: reducing negative impacts on consumers and/or end-users; and/or No target has yet been set to date. [S4-5-38-(b)] → [S4] The company shall disclose the time-bound and outcome-oriented targets it may have set for: advancing positive impacts on consumers and end-users; and/or u Target of a 29% increase in the modal share of public transport for Orly airport passengers by 2035. u Target of a 27% increase in the modal share of public transport for Charles de Gaulle airport passengers by 2050. For parking: percentage use of digital technology in parking: >50% of bookings made online in 2025. Number of electric vehicle charging stations (BRVE): target of 1,000 charging points in 2025 and 2,500 by 2030. [S4-5-38-(c)] → [S4] The company shall disclose the time-bound and outcome-oriented targets it may have set for: managing material risks and opportunities related to consumers and/or end-users Service quality: ACI ASQ score >3.85 for car park quality. advance positive impacts are: u the Customer Department;

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UNIVERSAL REGISTRATION DOCUMENT 2024 w AÉROPORTS DE PARIS