Universal Registration Document 2024

SUSTAINABILITY REPORT 4

SOCIAL AND SOCIETAL MATTERS

Actions 2024 employers mobility plans and the associations behind them At Paris-Orly and Paris-Charles de Gaulle airports: u offering carpooling activities in member companies with Karos (contract renewed); u on the basis of the mobility survey and an analysis of member companies' HR files, carrying out a feasibility study on the introduction of intra-hub employer shuttles; u proposing a webinar to present the results of the mobility survey: September 2024. At Paris-Orly airport: u setting up loans of 40 electric bicycles with partners GoodWatt and Cyclez, in May-June 2024; u offering refresher courses for 50 employees – spring 2024; u with Cyclez, providing e-learning road safety training for cycling, available for one year to all ADP employees; communication and distribution of access still to be programmed; u finalising the association's website. For the Paris-Charles de Gaulle airport: u mobility fresco training for 2 people per member company, 2 sessions; u producing an infographic containing key information on the impact of the Olympic Games. [S4-4-31-(b)] → Description of the action to provide or enable remedy in relation to an actual material impact All of the actions described above enable ADP to: u relieve congestion at the hubs; u improve the service quality provided to our air passenger and traveller customers; u decarbonise airport activity, see paragraph E1-1 – Transition plan: levers and resources (general presentation); u develop links with local communities, see paragraph S3-1 – Policy of engagement and dialogue with local stakeholders; u contribute to acceptability. [S4-4-31-(c)] → Description of additional actions or initiatives in place with the primary purpose of positively contributing to improved social outcomes for consumers and/or end-users No additional initiatives with regard to the actions described in chapter [S4-4-31-(a)] → Description of actions taken, planned or underway to prevent, mitigate or remediate material negative impacts on consumers and/or end-users. [S4-4-31-(d)] → Description of the arrangements for tracking and assessing the effectiveness of these actions and initiatives in delivering intended outcomes for consumers and/or end-users Means on monitoring customer department's parking action plan The effectiveness of the action plan is assessed through ASQ surveys (measuring service quality through specific questions), and the systematic analysis of Google Reviews and Verified Reviews. See [S4-2-20-(a)] → Engagement occurs with affected consumers and/or end-users or their legitimate representatives directly, or with credible proxies.

u working on improving/facilitating intermodal passenger journeys at Paris-Charles de Gaulle in the medium and long term (WP3); u working on improving/facilitating intermodal passenger journeys at Paris-Orly (WP3); u evaluating the regulation and pricing model and proposing a model to promote rail-air intermodality (WG4); u improving the attractiveness of the "train-plane connections" product (WP5). Actions of the ADP/IDFM action plan In 2025, the joint ADP/IDFM action plan will focus on: Throughout all the Paris hubs: u automating data sharing; u monitoring the deployment of the new express coaches; u monitoring studies of carpooling lanes. For the Paris-Orly hub: u launching a study into the future of OrlyVal following the opening of the L14 and the decline in its use; u monitoring studies on the arrival of the Sénia UPT/ERW at Orly; u monitoring the progress of the Orly hub study required for the commissioning of the new bus station and the L14; u facilitating the passage of buses 480 and 191-100 on the ADP service road (rue du Musée/RD7) to avoid congestion on the RN7 and reliability problems; u monitoring studies on the extension of the T7 to the south; u supporting local authorities in their request to extend the L14 to Morangis; u supporting local authorities in their request to extend the L18 further east to Boissy-St-Léger; u supporting local authorities in their request to extend the T9 to the airport; u supporting the completion of the Massy Valenton rail link. The completion of the project to double the length of a single track between the high-speed line and the tracks shared with the RER C will increase the capacity of the section and improve services from the west of France to the Massy TGV station; On the Paris-Charles de Gaulle hub: u monitoring the work on L17; u monitoring work on the SME20 express bus line between Meaux and the airport; u monitoring the work and enabling the integration of the three Grand Roissy BRT lines linking the main towns in the Val d'Oise department to the airport; u obtaining a hub study for Roissypole station. With the arrival of the Roissy-Picardie TER, Line 17, the future Val d'Oise BRT, the Meaux express bus and express coach services, the Roissypôle bus station, one of the largest in the region, could see a significant increase in traffic. Groupe ADP wishes to anticipate this potential development by working with the IDFM teams on the evaluation of O/D and connection flows; u monitoring studies into the potential line 19 of the Grand Paris Express, which would link Nanterre-la-Folie to the airport via La Défense and Val-d'Oise. On the Paris-Le-Bourget hub: u monitoring the studies of the Le Bourget hub required for the commissioning of the new bus station and the L17.

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UNIVERSAL REGISTRATION DOCUMENT 2024 w AÉROPORTS DE PARIS