Universal Registration Document 2024
SUSTAINABILITY REPORT 4
SOCIAL AND SOCIETAL MATTERS
[S4-2-22] → Disclosure by the company that it has not adopted a general process to engage with consumers and/or end-users Not relevant. [S4-2-22] → Disclosure of a timeframe for the adoption of a general process to engage with consumers and/or end-users if the company has not adopted a general engagement process Not relevant. [S4-2-AR 15] → [S4] The function or role in respect of the engagement Not relevant. S4-3 – Grievance and remediation mechanisms available to consumers and end-users regarding access to hubs and multimodality This section focuses solely on Paris hubs. [S4-3-25-(a)] → Disclosure of the general approach to and processes for providing or contributing to remediate where it has identified that it has caused or contributed to a material negative impact on consumers and/or end-users The Group's Whistleblowing system also enables any person with an interest in acting to report any breach of the provisions of its Code of Conduct, in particular acts of corruption, fraud, conflict of interest, etc. (within the scope of the Sapin II law), or a serious infringement of Human Rights, fundamental freedoms or the health and safety of individuals (within the scope of the Potier law on the Duty of Vigilance), see Whistleblowing system – section 4.4.2.4 of this report. [S4-3-25-(b)] → Communication of specific channels in place for consumers and/or end-users to raise their concerns or needs directly with the company and have them addressed See paragraph 4.3.4.3 [S4-3-25-(b)] → Communication of specific channels in place for consumers and/or end-users to raise their concerns or needs directly with the company and have them addressed. [S4-3-25-(c)] → [S4] Communication of processes through which the company supports or requires the availability of such channels See paragraph 4.3.4.3 [S4-3-25-(c)] → [S4] Communication of processes through which the company supports or requires the availability of such channels. [S4-3-25-(d)] → [S4] Communication of how issues raised and addressed are tracked and monitored and how it ensures the effectiveness of the channels See paragraph 4.3.4.3 [S4-3-25-(d)] → [S4] Communication of how issues raised and addressed are tracked and monitored and how it ensures the effectiveness of the channels.
[S4-3-26] → Disclosure of whether and how it assesses that consumers and/or end-users are aware of and trust these structures or processes as a way to raise their concerns or needs and have them addressed See paragraph 4.3.4.3 [S4-3-26] → Disclosure of whether and how it assesses that consumers and/or end-users are aware of and trust these structures or processes as a way to raise their concerns or needs and have them addressed. [S4-3-26] → [S4] Policies in place regarding the protection of individuals against retaliation for those who use the channels to raise concerns or needs See paragraph 4.3.4.3 [S4-3-26] → [S4] Policies in place regarding the protection of individuals against retaliation for those who use the channels to raise concerns or needs. S4-4 – Action plans put in place to prevent, mitigate and remediate impacts related to access to hubs and multimodality [S4-4-30] → Action plans and resources to manage its material impacts, risks, and opportunities related to consumers and end-users [see ESRS 2 – MDR-A] The following action plans deal with hub access and multimodality: u the parking action plan led by the Customer Department; u the mobility action plan; u the strategic roadmap for the development of air/rail intermodality; u the ADP/IDFM action plan. These last three action plans are led by the DDDM – Master Planning and Mobility department, whose Mobility division has been created for this purpose. It was set up in 2023 and 2024 and now consists of five people who coordinate with all the Company's departments involved in mobility. A mobility correspondent has been appointed in each department to take part in the "mobility network", which meets monthly to exchange information and review the progress of actions. These action plans are either the subject of internal studies The parking action plan, led by the Customer Department, is fully in line with the Group's strategy, with the following priorities: 1. Improving the service quality of current parking facilities and airport access; 2. Being present when choosing the access mode; 3. Supporting the development of sustainable mobility in order to reduce the carbon impact of hubs. or external studies by experts in the field. Description of the parking action plan
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UNIVERSAL REGISTRATION DOCUMENT 2024 w AÉROPORTS DE PARIS
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