Universal Registration Document 2024

1 PRESENTATION OF THE GROUP GROUPE ADP’S ACTIVITIES

Real estate value chain

1.1.1.2 Ecosystem players Airlines and their ground handling assistance services

through their own network (their hubs) or those of other airlines. Although all carriers expect an excellent quality of ground service from the airport operator, if they are members of an alliance they usually also want access to facilities, products and services that make connections easier, to be brought together under one roof (in the same terminal) and to be able to share facilities. In the medium haul point-to-point market, the model inspired by low-cost airlines is also starting to dominate, including within traditional airlines. The main focus is on reducing operating costs in order to offer customers the lowest prices. To this end, companies mainly expect the airport manager to develop state-of-the-art facilities that are easy to operate as well as coordination methods that guarantee flight punctuality. Charter airlines are characterised by their non-regular service offering. They generally expect the airport operator to provide them with functional facilities and simple ground handling procedures. They generally expect the airport operator to provide them with functional facilities and simple ground-handling procedures.

The airport operator’s responsibility towards passengers ends when the passenger is placed under the airline’s responsibility. In practice, this is from the start of the boarding procedure to the end of the passenger disembarkation procedure. Airlines are also responsible for all aircraft loading and unloading procedures. To provide these services, they generally rely on specialist service providers, known as ground handling assistants, who act on their behalf under their contractual responsibility. Airlines may cooperate with each other through different arrangements, such as interline agreements that enable the point-to-point handling of connecting passengers, or the sharing of codes that allow an airline to sell tickets for a flight operated by a partner. Although alliances (SkyTeam, Star Alliance and Oneworld) are the preferred framework for cooperation between intercontinental carriers, smaller scale partnerships are developing. These airlines serve different customer segments with a differentiated service offering and a portfolio of destinations that are interconnected

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