Brand book Paris Aéroport

OUR FIVE TRAVELLER COMMITMENTS

Time management

From the fear of missing their plane, to not being able to park and even getting lost in the airport, there are many sources of stress when arriving at the airport. To help travellers have the best experience possible, we are particularly mindful of reducing waiting times and creating offers and services, such as real-time updates, easy airport connections, and automated baggage drop-off, which make for a simple and intuitive visit.

“ Paris vous aime” is the foundation of our commitments. This principle is what inspires life in our terminals, the development of new services, and the enrichment of the airport experience. For travellers, Paris Aéroport therefore means managing their time, enjoying themselves, travelling with peace of mind, receiving special attention, and being amazed. Paris Aéroport means experiencing the best of Paris. This is how travellers must feel when visiting our airports. This declaration of love must be supported by proof: our commitment to assisting them.

Recognition

As we want travellers to want to come back to our airports, we aim to foster thoughtful relations to gain their loyalty. Our customer service staff are committed to offering a personalised welcome that meets the needs of all of our travellers, be they on a business trip or travelling with family. Our free, 100% digital My Paris Aéroport loyalty programme is central to this personalised approach.

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