ADP CSR Report 2020

CSR REPORT 2020

OUR ACTIONS

Providing the best services to all our customers and airport partners

FRANCE Focus on cargo

activity, a lever of regional resilience — At the height of the lockdown in spring 2020, the whole population was able to measure the importance of air freight for the country’s supply of food and medical equipment. There was proof of the remarkable resilience of players in the cargo sector. However, this context has led us to reconsider the cargo business model of our airports. We have demonstrated agility to integrate the new Brexit procedures and route anti-Covid vaccines while testing autonomous vehicles for the transport of goods and building new facilities. At Paris-Charles de Gaulle, the health crisis had no impact on the progress of real estate projects in cargo city: delivery of a new freight station in December 2020, a new hotel in February 2021 and construction of a DHL HUB to be commissioned in October 2021.

Airlines, freight companies, the tenants of our office or business areas and the shops, hotels and restaurants in our terminals are our customers and partners to whom we aim to provide the same quality of service as to passengers and with whom we cooperate on an ongoing basis. In the context of the crisis, we have sought to maintain our quality of service and, above all, to strengthen dialogue in order to find solutions to the difficulties encountered by our partners and demonstrate solidarity.

For example, the commitment and agility of the real estate teams have enabled us to respond to many of the challenges presented to us this year: successive closures/ reopening of buildings in compliance with the related health constraints, implementation of distancing rules, continuous dialogue with all our customers in order to negotiate rent instalments for the most exposed to the crisis, continuation of asset management activities and maintaining significant development projects with a time lag.

And what about tomorrow?

2021 and future years will be more than ever dedicated to the quality of welcome and services. We must restore the desire to travel and prepare for the recovery in passenger traffic under the best conditions. In order to meet regional and health supply challenges, we are also developing the cargo activity, based on efficiency and adaptation to the needs of our customers.

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