ADP CSR Report 2020

CSR REPORT 2020

The health and safety of our employees and passengers is our top priority.

FOREWORD

CONTEXT

The airport community was able to demonstrate agility during the Covid-19 crisis: all our airports adapted to an unprecedented fall in traffic while deploying new health procedures. The health and safety of our employees and passengers remained our top priority. The return to normal activity will take several years. We must therefore reconsider our industrial project and our economic and social model, while ensuring that employment is maintained under the best possible conditions in the short and long term. To succeed, we are strengthening the transformation process initiated before the crisis.

Our 24,447 employees operate in 23 countries around the world: they can be site manager in Santiago de Chile, regional relations manager in Paris, aviation safety expert in Zagreb, maintenance technician in Ankara, buyer in Amman, operational coordinator in Skopje, real estate development specialist in Liège, etc. The range of jobs at our airports is even broader: from the maintenance agent to the air controller to the seller, the mechanic, baggage handler, catering agent, data analyst, etc. 122,370 people work at our Paris airports: approximately 5% are our direct staff members. The others are employed by the many companies (airlines, shops, service providers, etc.) or public services that drive the airport city: all share the living environment and the operating constraints of sites often open 24/7. After decades of growth, air traffic has come to a halt. We therefore need to adjust our resources to our level of activity: most of our employees have benefited from a short-time working system, with the compensation arrangements and the local legal framework. We have thus managed to preserve most of our teams and their know- how. But it is the whole of our ecosystem that we want to associate with our ambition: developing skills, promoting quality of life at work and anchoring our airports in their environment. Because this is about our social responsibility. And because it is the best way to attract and retain the talent we will need to support the recovery, innovate and become more competitive.

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