ADP CSR Report 2020

CSR REPORT 2020

OUR ACTIONS

Airport activity in a post-Covid-19 environment will no longer be the same: the crisis has accelerated digitalisation and automation and the new health constraints have changed the customer relationship. The businesses will have to adapt to these structural changes. The key skills of each job must be analysed and evolve in light of these changes. In France, we are analysing with our partners Orly International and Paris CDG Alliance the 10-year trends to identify future occupations and build new skills benchmarks to better guide jobseekers and adapt the training offering of all our partners (education authorities, training organisations). Around the world we are developing partnerships with local schools and training organisations to promote airport jobs and maximise access opportunities for local communities. Preparing for the recovery

BELGIUM AND FRANCE Cités des métiers at Liège and Paris- Charles de Gaulle — The Cités des métiers opened in May 2019 at Liège 4 and February 2020 at Paris-Charles de Gaulle 5 are places for public and free information on the region’s businesses and the relevant training courses. The premises are made available free of charge. Employees, jobseekers or young people in training can find the personalised advice and support they need to build their professional career, focus on the most promising jobs and, where appropriate, finance their training.

FRANCE Commitment, development and skills (EDEC) — Under the supervision of Paris CDG Alliance, we launched, in consultation with Paris-Charles de Gaulle companies, a study on the definition, analysis and sharing of skills expected in the customer relationship within the framework of an EDEC (Development and Skills Commitment) and are contributing to the implementation of the study. An EDEC is part of an approach to support economic changes and enables actions to be carried out to anticipate, support and develop employment and skills.

(4) To learn more, visit cdmliege.be (5) To learn more, visit pariscdgalliance.fr

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