ADP CSR Report 2020

CSR REPORT 2020

CONTENTS

Editorial........................................................................................................................... 5 For an open and welcoming airport city............................................................6 An international Group.............................................................................................. 8 A strategy built with our stakeholders.............................................................. 10 Meeting today’s and tomorrow’s challenges...................................................12 From our CSR commitments to the definition of our purpose................12 Remaining the airport benchmark in CSR........................................................13 Disseminating our CSR strategy across the Group.......................................15 Accelerating the environmental transition 16 1.1 Reducing the climate footprint of our airports and the sector...........18 1.2 Improving air quality..........................................................................................24 1.3 Protecting biodiversity......................................................................................26 1.4 Preserving natural resources......................................................................... 30 Sharing the value created by airport activity with the regions 34 2.1 Preparing the future together........................................................................36 2.2 Improving the living environment of residents.......................................42 2.3 Committed to serving local communities................................................ 44 Taking action for the people at our airports 50 3.1 Enhancing quality of life at work.................................................................. 54 3.2 Embracing social dialogue..............................................................................57 3.3 Supporting the transformation of our businesses.................................59 3.4 Being an attractive and inclusive company.............................................63

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Exemplary operations 68 4.1 Offering the highest standards of hospitality and service................. 70 4.2 Engaging the entire airport ecosystem.....................................................76

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APPENDICES 79 Appendix 1: Table of indicators 2020............................................................... 80 Appendix 2: Reporting methodology............................................................... 84 Appendix 3: Glossary.............................................................................................. 86

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