ADP CSR Report 2020

GROUPE ADP

INTRODUCTION

A strategy built with our stakeholders

Customers

Over the years, Groupe ADP has developed its governance and organisation to become a truly international group while continuing to listen to all its stakeholders. This balance between international integration and local presence guides our development. The mapping of stakeholders and the dialogue tools we deploy enable us to share, enhance and validate this strategy.

Tenants / Airlines / Passengers and accompanying persons

• Satisfaction survey (companies, passengers, tenants and suppliers) • Intranet site • Practical guides for location at airports • Airport stakeholders’ club and theme- based clubs (HR, environment) • Airport Steering Committee • Economic Advisory Committee • Operational service quality committees • Supplier platform and responsible

We are also establishing a stakeholder committee, which will have a more prospective approach and inform our discussions.

procurement charter • Operating meetings

Airport partners

Tourism and transport companies / Shops / Suppliers and Service Providers

• Supplier platform • Satisfaction survey • Operational theme-based workshops • Working parties, regional projects, government projects • Partners’ Environment clubs

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