ADP CSR Report 2019

CONTENTS

Editorials.........................................................................................................................................................4

Running the airport city............................................................................................................................6 Broadening our horizons........................................................................................................................10 Meeting today's and tomorrow's challenges.................................................................................. 12 Rolling out our CSR policy..................................................................................................................... 14 Conversing with and mobilising our stakeholders........................................................................ 16

1. DIALOGUE AND COMMITMENT

FOR LOCAL RESIDENTS AND REGIONS ...................................... 20 1.1 Growing with local regions.............................................................................................................. 22 1.2 Controlling the effects of our activities on local residents' living environment........ 25 1.3 Contributing to local development............................................................................................. 28 1.4 Committed to serving local populations.................................................................................. 34

2. IMPROVING OUR ENVIRONMENTAL

PERFORMANCE .................................................................................. 38 2.1 Reducing our climate footprint.....................................................................................................40 2.2 Taking action to improve air quality........................................................................................... 47 2.3 Biodiversity conservation...............................................................................................................50 2.4 Water and soil conservation......................................................................................................... 53 2.5 Promoting the circular economy................................................................................................. 55

3. TAKING ACTION FOR THE PEOPLE

AT OUR AIRPORTS ........................................................................... 58 3.1 Ensuring safety and well-being at work for our staff........................................................... 62 3.2 Providing a safe and high-quality working environment at our airports..................... 65 3.3 Cultivating and replacing our human capital......................................................................... 68 3.4 Being an inclusive business............................................................................................................ 71 3.5 Strengthening social dialogue..................................................................................................... 76 4. EXEMPLARY OPERATIONS ............................................................. 78 4.1 Providing a high-quality service...................................................................................................80 4.2 Controlling risks and acting ethically........................................................................................84 4.3 Developing sustainable airport spaces..................................................................................... 88 4.4 Engaging our partners.................................................................................................................... 92 APPENDICES ...................................................................................... 94 Appendix 1: Reporting methodology................................................................................................94 Appendix 2: Table of indicators 2019...............................................................................................96 Appendix 3: Compliance with UN and ILO international conventions.............................. 104 Appendix 4: Indices and rankings.................................................................................................... 106 Appendix 5: Glossary.............................................................................................................................107

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