ADP CSR Report 2019

Introduction

Conversing with and mobilising our stakeholders

OUR DIALOGUE TOOLS

Our stakeholders

Information tools

Consultation methods

www.parisaeroport.fr / CSR expert area / Social media / Newsletters / Annual reports

All

My Airport app / Customer guides / Paris Worldwide magazine / Orientation and information terminals in airports / PRM: specific page on our website

Satisfaction survey / Printed materials in terminals / Single contact number 3950 / Complaint management / Foreign consulate chambers / Benchmarks Airport CDM / Economic Advisory Committee / Operational Committees for Service Quality (COQ) / Local Quality Committees (CLQ) / Operational meetings / Benchmarks

Passengers and people accompanying them

Intranet site / Airport Policy Committee (COA) / Airport Operators' Club

Airlines

Customers Staff members

Meetings / Dedicated intranet site / Environment Partners Club / Satisfaction surveys

Real estate tenants and airport companies

Intranet site / Conferences / Guides for moving into and operating at our airports

Internal journals and newsletters / Intranet sites / Group Committee / Information and Awareness-Raising Booklets / Induction day for new recruits, newly-promoted staff and managers / Staff guides

Groupe ADP staff members

Annual employee satisfaction survey / Works Council / Staff representatives / Union representatives

Staff members at airport companies

Dialogue with directors / HRD Club

entrevoisins.groupeadp.fr / Annual reports and regulatory information / Lectures, conferences, announcements / Site visits / Responsible lobbying

Regulatory consultation tools / Economic Advisory Committee / Economic, environmental and social partnerships / Working groups

Public-sector organisations

Supplier platform / Forums and meetings / Periodic information

Territorial governance bodies / Territorial promotion campaigns / Forums and meetings with SMEs Support structures for startups / Working groups

Regional development organisations

on development projects / ev-labo.aeroportsdeparis.fr

Directors: Board of Directors / Specialist committees

Financiers: Letters to shareholders / Quarterly presentations / Requested extra-financial rating

Directors and financiers

Financiers: General meeting of shareholders / Shareholders' Club / Shareholder meetings / Site visits / Investor presentations

Airport suppliers / Contracts and consultations, including supplier self-assessments / Satisfaction surveys / Workshops on operational themes / Operational Quality Committees / Working groups, regional projects, State projects / Environment partner clubs / Ecoairport

Supplier platform / Ethical Procurement Code / Suppliers' and Providers' CSR Charter / Conferences and lectures / Guide to moving into our airports / FDCAP

Airport partners

entrevoisins.groupeadp.fr / ev-labo.aeroportsdeparis.fr / Systems

of certified management / Press releases, press kits and conferences, press reception / Responsible lobbying / Events organised by local organisations / Events organised with local economic players / Environmental and Sustainable Development Resource Centre / Visits to the airports

Community intermediaries and influencers

Requested extra-financial rating / Response to questionnaires

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