ADP CSR Report 2019

Introduction

Conversing with and mobilising our stakeholders

OUR STAKEHOLDERS' EXPECTATIONS

CONVERSING WITH AND MOBILISING OUR STAKEHOLDERS

Listening to and conversing with stakeholders is a priority: these dialogues fuel our CSR strategy and enable us to move it forward. Our activities can have a significant impact on our stakeholders. We are aware of this and inject a

great deal of energy and resources into enriching our relationship and diversifying our channels of dialogue. This dialogue can be individual or collective . It is based on a precise map of all stakeholders and their expectations .

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Staff members • Groupe ADP staff members Career development, health, quality of life at work, fairness, equal opportunities, environmental protection • Staff members at airport companies Safety, quality of life at work, environmental protection

Public-sector organisations State, regulatory authorities, local and regional authorities, public interest organisations, European institutions, trade unions

Customers • Passengers and people accompanying them Safety, punctuality, comfort • Airlines Quality of airport services, competitiveness • Real estate tenants and airport companies Lessor services, other services

Compliance with laws, risk management, CSR, policy roll-out

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Community intermediaries and influencers Local residents, elected officials, NGOs, associations, media, analysts Quality of life, business performance, disruption management, economic and social cooperation, risk management, public policy liaisons, human rights, labels

Stakeholders in regional development Competitive clusters, companies in local regions, regional public interest organisations Foster employment and value creation, mitigate environmental impacts and noise

INTERNATIONAL

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This dialogue is a concern for all our airports . In Madagascar for example, the Ivato and Nosy-Be airports have updated their stakeholder map and developed a plan to engage with them. This also forms part of the transparency effort at our various entities, which involves TAV Airports voluntarily publishing a sustainable development report every two years.

Airport partners Suppliers, providers, customs, shops, tourism and transport companies Clarity in our practices, quality of service, joint working practices

Directors and financiers Shareholders, investors, banks, analysts Business performance, shareholders' interests, risk management

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