2022 Universal Registration Document

Presentat i on of the Group 1 Group activities

A NEW HOSPITALITY EXPERIENCE: THE DEPLOYMENT OF THE EXTIME CONCEPT Extime, Groupe ADP’s retail and hospitality trademark The origin of the concept: Groupe ADP’s hospitality strategy The Extime franchise is the epitome of Groupe ADP’s savoir faire in terms of hospitality. Groupe ADP has strong legitimacy in terms of hospitality and has included this value as a principle of its purpose: “To welcome passengers, operate and design airports, in a responsible manner and throughout the world”. This expertise has been worked on and developed at the Paris airports, in particular at Paris-Charles de Gaulle in Terminals 2E (Hall L and K) and 2BD, and in the values and expression of the Paris Aéroport brand. The entire Extime value proposition is deployed in the reserved area of Terminal 1, which reopened in December 2022. Due to the nature of its activities and its presence in many airports around the world, Groupe ADP is resolutely open to the world. It is in this context and with the aim of transmitting this know-how in terms of hospitality and retail activities that the Group intends to adapt Extime into an international franchise established locally. The key issue: customer satisfaction The key issue for this hospitality franchise is customer satisfaction, which is becoming increasingly important for airport players. Skytrax rankings and the ACI barometer are satisfaction indicators that also have a strong impact on revenue per passenger. As luxury brands also have a strong impact on Revenue/Pax, it is also becoming necessary to create design and experiential settings for them, creating the best conditions for their installation. A behavioural study linked to the stress curves of passengers made it possible to determine that the hospitality experience was not relevant before the controls, the passenger being taken by the urgency not to miss their flight. Once the controls have been passed, the passenger’s stress eases and they have time to devote to a unique shopping and wandering experience. Extime is therefore only expressed in airside areas: its value proposition could cover the entire offer in an airside area (Duty Free, lounge, terminal, etc.). Extime and Paris Aéroport The Paris Aéroport brand is by nature a local brand: the brand of the Paris airports. It wants to involve the best players at every moment of the journey of its passengers. The Extime brand is an international franchise brand that expresses itself in the reserved areas of the airports where it is implemented. It is not intended to replace local brands and is invited by local brands that wish to express themselves in specific regions. This is why, at the entrance to the Paris terminals where Extime will be present, a totem will display “Extime hosted by Paris Aéroport”, illustrating the notion of an invitation to Extime by the local brand of the Paris airports. The Extime experiential brand is therefore not intended to replace the local Paris Aéroport brand, but to include it as proof of the place brand’s concern for hospitality.

◆ playgrounds designed for the little ones (ages 4 to 8), inspired by Parisian squares or the world of airports; ◆ numerous pianos, where virtuosos can play a few notes; ◆ the first table footballs rolled out in 2020, produced and customised by Bonzini in the terminal’s aesthetic codes; ◆ a cinema area for children, inaugurated in the boarding lounge of Terminal 1. For travellers keen on culture, the Espace Musées, which is freely accessible in Hall M of terminal 2E at Paris-Charles de Gaulle, offers a selection of original works on loan from the most renowned French museums, with exceptional exhibitions renewed twice a year, in partnership with the Louvre, the Musée d’Orsay and the Château de Versailles, among others. The Espace Musée reopened its doors on 10 October 2022 to host the exhibition “The House-workshop of Jean Arp and Sophie Tauber-Arp” in partnership with the Arp Foundation. It will be followed by a new exhibition set up from May 2023. Family services For parents travelling with very young children (0 to 3 years old), a new Baby Care Room has been inaugurated at Paris-Charles de Gaulle in Terminal 1, in addition to the other two baby lounges already freely accessible in the boarding lounges (departures at Orly 3 and Orly 4 and Hall L in Terminal 2E at CDG). These spaces are dedicated to relaxation. Families can let their children sleep (cradles) and they can feed them (bottle warmers and microwaves). A wider roll-out of these lounges is still being studied to enrich the range of services for families. Yotel A “YOTEL AIR” hotel offers 80 rooms to allow passengers in transit to sleep a few hours, or to take a shower. People with reduced mobility (PRM) In addition, to offer personalised support to people with disabilities and people with reduced mobility (PRM) to and from their boarding gate, dedicated reception services and information counters are also located in all our terminals at Paris-Orly and Paris-Charles de Gaulle. A quieter airport To improve the comfort of passengers (and employees) in the terminals, the “Quieter airport” initiative initiated in 2018 has been relaunched by Groupe ADP since the end of the Covid-19 period. On a daily basis, we strive to limit so-called “general” announcements to those reserved primarily for information related to safety and security and for emergency situations. Thus, boarding announcements are gradually limited and only broadcast near the boarding gates concerned. To assist these changes, informative messages are visible along the paths to reassure passengers and encourage them to follow the status of their flight presented on the dedicated screens or via digital tools such as the Flight Assistant mobile app provided by Paris Aéroport.

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AÉROPORTS DE PAR I S / UN I VERSAL REG I STRAT I ON DOCUMENT 2022