2022 Universal Registration Document

Presentat i on of the Group

Group activities

OPERATIONAL INDICATOR FOR MONITORING SALES MOMENTUM This new, more inclusive retail and hospitality strategy in reserved areas led to a change in the operational indicator used by the Group to monitor changes in performance relative to sales momentum: revenue per Extime Paris passenger (revenue/Pax Extime Paris) now includes all retail activities in the reserved areas (shops, bars & restaurants, exchange & tax refund offices, trade shows, VIP receptions, advertising and other paid services). Revenue/Pax Extime Paris is thus calculated by dividing the revenue from all retail activities in the reserved area (also known as “airside”) by the number of departing passengers.

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Revenue/Pax Extime Paris reached a record level of €27.4 in 2022, illustrating the robustness of Aéroports de Paris’ business model in terms of retail activities. Building on this performance, Aéroports de Paris has raised its objective for 2025 and is now aiming for a revenue/Pax Extime Paris of €29.5 in 2025 (compared to €27.5 previously). As a reminder, until 2021 the definition of Revenue/Pax was as follows: revenue from airside shops divided by the number of departing passengers. It stood at €22.9 in 2022.

1.1.3.2.4 Change in total retail space

2022

2021

(in thousands of m 2 )

Airside shops

34 24

26

Of which, shops in international areas Of which, shops in the Schengen area

18

5 5 6

3 5 5

Of which in mixed areas

Landside shops

Bars and restaurants

21

15

In 2021, the adaptation of the infrastructures to the volumes of traffic limited the retail space actually operating due to the operation on a limited number of terminals. The main effect of the return of traffic in 2022 was the gradual reopening of terminals and retail spaces which reached 61,000 m 2 of shopping and catering areas. As a reference, retail space exceeded 65,000 m² in 2019.

1.1.3.2.5 The hospitality approach at the heart of Groupe ADP’s strategy In 2022, Groupe ADP stepped up its approach to hospitality, continuing to offer passengers a very wide range of services throughout their journey, but also thanks to an innovative airport hospitality project: the Extime project and its various brands. This requirement in terms of quality of service was recognised and valued by the airport rating body Skytrax in 2022, which named Paris-Charles de Gaulle Airport the 6 th ranked worldwide, Best Airport in Europe and placed Paris-Orly in the 50 best airports in the world in 46 th place. In addition to health fundamentals, Groupe ADP therefore meets the needs of passengers by setting up initiatives to manage their time and offer them a new hospitality experience within its Parisian platforms. MAINTAINING HEALTH SAFETY ISSUES THROUGHOUT THE JOURNEY The health of passengers and employees is one of the priorities of Paris Aéroport. In order to protect everyone, as soon as the Covid crisis appeared, the Group mobilised to define a health charter

and a health doctrine at the level of the highest international standards (Airport Council International certification), covering all airport stages and processes, for all passenger journeys and employees of the airport community. The Group has also developed an approach focused on the customer vision, “Paris Aéroport Safe Travel”, which enables better emergence of sanitary systems throughout the journey thanks to the creation of health communication, a true guiding thread that supports passengers, the scripting of the messages at each stage, and the disinfectant solution terminals present at key moments with a format that is more visible to all. In addition, the cleanliness and disinfection of our terminals has been significantly enhanced. At the time of the evolution of the health policy in March 2022, the Group chose to maintain certain actions of the system in order to guarantee confidence and peace of mind in travel, in particular communication around barrier gestures, the availability of disinfectant solution terminals throughout the journey in the terminal, and the presence of Covid testing centres in the terminals. Lastly, the level of requirements for the cleanliness of our facilities remained intact.

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AÉROPORTS DE PAR I S / UN I VERSAL REG I STRAT I ON DOCUMENT 2022