2022 Universal Registration Document

Soc i al , env i ronmental and soc i etal respons i b i l i ty i nformat i on 4 Environmental, social, and corporate governance (ESG) challenges at the heart of Aéroports de Paris’ corporate project

Our stakeholders

Information tools

Consultation methods

All

www.parisaeroport.fr/CSR experts' space/Social networks/Newsletters/Annual reports

Accounts receivable

Customers Passengers and their companions

My Airport app/Customer guides/ Paris Worldwide magazine /Orientation and information kiosks in airports/PHMR: specific page on our website Intranet site/Airport Steering Committee (COA)/ Airport players’ club Intranet site/Conferences/Guides for setting up and operating at airports Internal newsletters and information/Intranet sites/Group Committee/Information and awareness-raising pamphlets/Induction day for new employees, promoted staff and executives/Employee handbooks entrevoisins.groupeadp.fr/Annual reports and regulated information/Conferences, seminars, press releases/Site visits/Responsible lobbying Supplier platform/Forums and meetings/Ad hoc information on development projects /ev-labo. aeroportsdeparis.fr Financers: Letters to shareholders/Quarterly presentations/Extra-financial rating requested

Satisfaction survey/Printed documentation in airports/Single telephone number 3950/ Management of complaints/Foreign consular offices/Benchmarks Airport CDM/Economic Advisory Commission/ Operational Service Quality Committees (COQ)/ Local Quality Committees (CLQ)/Operations Meetings/Benchmarks Meetings/Dedicated Intranet site/Environmental Partners Club/Satisfaction surveys Annual social climate survey/Economic and Social Council (CSE) group committee Regulatory consultation tools/Economic Advisory Commission/Economic, environmental and social partnerships/Working groups Regional governance bodies/Regional promotion initiatives/Forums and meetings with SMEs/ Support structures for start-ups /Working groups Directors: Board of Directors/Specialised Committees Annual General Meeting of Shareholders/ Shareholders’ Club/Shareholders’ meetings/Site visits/Investor presentations Supplier platform/Contracts and consultations including self-assessment of suppliers/ Satisfaction surveys/Operational thematic workshops/Operational quality committees/ Working groups, regional projects, State projects/ Environmental partner clubs/Ecoairport Extra-financial notation requested/Response to questionnaires Discussions with corporate officers/HRD Club

Airlines

Real estate tenants and airport companies

Employees Groupe ADP employees

Staff members at airport companies

Public sector organisations

Regional development players

Directors and financiers

Airport partners

Supplier platform/Purchasing Code of Ethics/ CSR Charter for suppliers and service providers/ Seminars and conferences/Guide to setting up a business at the airports/FDCAP

Community relays and social influencers

entrevoisins.groupeadp.fr/ev-labo. aeroportsdeparis.fr/ Certified management systems/Press releases, press kits and press conferences, Press centre/Responsible lobbying/ Events organised by local players/Events organised with local economic players/Maisons de l’environnement et du développement durable (Environment and Sustainable Development Resource Centres)/Airport visits

228

AÉROPORTS DE PAR I S / UN I VERSAL REG I STRAT I ON DOCUMENT 2022