2022 Integrated report

THE STRATEG I C RESPONSE

THE STRATEG I C RESPONSE

I NTERV I EW OF EDWARD ARKWR I GHT, DEPUTY CH I EF EXECUT I VE OFF I CER

“WE MUST BE P IONEERS IN ALL AREAS AND STRIVE FOR EXCELLENCE”

Edward Arkwright, Deputy Chief Executive Officer

WHAT DO YOU MEAN BY A MULTI-LOCAL GROUP? E.A.: This is a way of working together in our inter national network and considering our international development. Being multi-local means taking into account local specificities, while being driven – with our Turkish partners TAV Airports and Indian GMR Airports – by common objectives around hospitality, environmental transition and innovation. Pioneers is the Company’s first strategic roadmap thought out on a global scale: the vision is no longer only Parisian, but shared with TAV Airports and resonates with GMR Airports own roadmap. Multi-locality is also the basis of an international development approach. This invol ves relying on solid local players, positioned to cap ture the growth of a region: TAV Airports in Turkey for the Middle East, and GMR Airports in India for the Asia-Pacific region. This specificity of Groupe ADP is also based on selective and opportunistic develop ment, as this year with the acquisition of a stake in Medan airport in Indonesia by GMR Airports.

HOW IS HOSPITALITY POSITIONED AT THE HEART OF ITS STRATEGY? E.A.: Welcome and hospitality are at the heart of our purpose: to welcome, guide and support passen gers who choose our airports under the best pos sible conditions. Hospitality is at the heart of our strategy, it is our grid of understanding and progress throughout the passenger journey. Hospitality means offering our passengers the best products frommajor brands and unique gastronomic experiences with the signatures of great chefs. Hospitality means providing services to best accompany the trip to the airport, in particular for certain audiences such as families and vulnerable people. Finally, hospitality means mana ging time, thanks to a culture of real-time passenger information, on our digital interfaces and in our termi nals and by working on ever more fluidity for controls. For the post-control experience, we launched Extime, our new retail and hospitality brand. The new boar ding lounge in Terminal 1, reminiscent of the Roaring Twenties and Parisian life, shows that through Extime, we can offer unique moments to all our passengers, steeped in design and excellence.

WHAT IS THE FUTURE AIRPORT MODEL FOR GROUPE ADP? E.A.: De-carbonisation and the acceleration of socie tal and environmental expectations are pushing the entire air transport sector to transform. Through its 2025 Pioneers strategic roadmap, Groupe ADP has initiated a new, more sustainable and efficient airport model. It involves a long-term structural transforma tion, guided by the environmental transition of our industry, the preservation of our economic balance and the satisfaction and creation of value for our customers and stakeholders. In all areas, we must be pioneers and aim for excellence: both in terms of hospitality and the fluidity of passenger journeys, the de-carbonisation of our platforms, or in terms of connectivity between regions and our airports.

WHAT ARE GROUPE ADP’S CHALLENGES IN FRANCE? E.A.: The group must continue to support the very good recovery of post-Covid traffic by ensuring the continuity and quality of operations and by meeting the challenges of recruitment and the development of new skills, while transforming its platforms, in terms of connectivity and integration of new ener gies (sustainable aviation fuels, hydrogen). In the summer of 2022, we experienced very strong pres sure on the workforce, particularly at security checks. The implementation of Aérowork, a simplified recruit ment platform in the regions for all business lines at our airports, allows us to better understand this issue throughout the year. The preparation of the major sporting events of 2023 and 2024 will be a major welcome challenge for all the teams of Groupe ADP and the airport community, and a unique opportunity to promote our airports and our values by hosting in the best way the many international athletes and fans.

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GROUPE ADP / 2022 I NTEGRATED REPORT

GROUPE ADP / 2022 I NTEGRATED REPORT